Tramway Primary Care

"I've gone to this practice for more than 20 years. My pcp retired and I received no notice. I'm trying to reach someone at the clinic and called to schedule an appointment. I'm currently on hold--14 minutes so far. Time to find a new provider."

"I had my first visit with Sonya Walsh CNP last Friday. I was so impressed how pleasant and kind she was. She really took her time with me and listened to my concerns. I had been suffering for many years with sinus headaches and discomfort. She checked my sinuses and was able to prescribe some nasal sprays and I have now experienced relief. Ms. Walsh was very thorough in her exam and was able to address other concerns and questions I had on other health matters. I am almost 80 years old, and she is one of the very best health professionals that I have ever met in my life. I highly recommend her!!!!"

"My son Brandon was seen by Sonya Walsh and she changed his life. He was on dated medication from being diagnosed with seizures from having spinal meningitis. He was sleeping all the time and had gained over 40 pounds of weight on the medication. Ms. Walsh saw him and changed his medication. Also she helped us get an appointment with a specialist. On the new medication that Ms. Walsh prescribed, we saw our son awake and was able to lose the weight he gained. He was then able to study and take the MCAT. He is now in his first year of medical school, and is considering family practice as a result of Ms. Walsh’s example. Cannot be thankful enough to Ms.Walsh for her professionalism and kindness, and insight to helping our son. Our son is currently off all medication and we are eternally grateful."

"I normally wouldn’t write a review, but I would like to save people from the frustration I have gone through with my provider (NP, Walsh) and the facility. I’ve even considered seeking legal help because of the way I was treated by my provider and this facility. Physicians should be held accountable and have high moral standards but if that is what you are looking for this is not the place to make an appointment. This office has been the worst experience you could ask for in treatment in terms of communication, respect, patient duties and ethics/morals. I have been a patient here for 5 years, and my newest doctor of 3 years lied and tried to say I used profanity towards her when I never even was able to get ahold of her (which I called and messaged through the portal with no replies from her just the MA). Just because I held them accountable to do their job. Each time I needed a refill on my medication for my mental health (for ADHD) I would give notice about 5 days before I would run out. I know these things take time and never expected it done immediately but I have waited up to two weeks, already being out of medication. I spoke to the onsite supervisor who, at first, seemed to care and thought issue was resolved but of course they must look out for their doctors who are putting money in their pockets, the business pockets regardless of if the patient is getting unethical treatment. I just hope that someone reviews her as a doctor and no patients are affected by her negligent practices or the sites employees as I have gone through. I have even seen how other patients were scared to speak up because they were treated similar so if I have seen multiple posts like this it must be a bigger problem that needs to get investigated immediately."

"I'm happy with my doctor, and the support staff at this location, HOWEVER! Their switchboard leaves MUCH to be desired. I only needed to leave a quick message for my doctor, 60 seconds tops! The woman (who did not identify herself) had already had me repeat my birthday 3 times, was still wrong, and spell out my name, couldn't "find" me. After she did finally locate my info (we're pushing 10 minutes now of going over my info. It was easier getting a top secret security clearance) Then she asked about my insurance, No I do not know my ID numbers and no the cards are not accessible at the moment. She proceeded Tell me I have no insurance listed in the computer, (I'm still not 100% sure she even was looking at my file) oh yes they do because they just made copies of it the other day when I was in and if it's not showing there for her to see that is an inner office issue and nothing I can address. But I had witnessed the woman making copies of my ID cards two days prior. This woman It's not my doctor, she's not a medical tech, she's not a nurse, she's not even a clerk in the office where my doctor is! She is a switchboard operator! She continued on about my insurance info despite me telling her I had a witness with me that saw me give the insurance information. It got to the point where I said we're finished with the insurance topic let's move on to the next thing I don't want to talk about insurance anymore Not rude not disrespectful but firm. I think she must have got some kind of bonus for getting my insurance information because she would not let it go like a child she was saying well you know you could be charged and you know I just wanted to tell you and these little things that kids do when you tell him not to talk about something instead of just moving on I asked for a supervisor she put me on hold, then back in the que, Then she hung up on me. They have no way to track who you speak to, but they really need to get some accountability in their system, at the very least the operator giving some sword of identification either a name and number a handler name, that you can identify who it is that you had difficulty with This was not the first time but it was the most severe I'm very frustrated."