Montgomery Health Care Center East

"Optum call back service is absolutely horrible! I was running out of meds and needed the doctor to re-authorize it again with my pharmacy and I was told that someone will call me as soon as possible…well, it has been a week and a half, 4 calls, and only 2 days left on my meds today! And I’m still waiting for a call back…"

"the providers are great. the support structure does not exist. i'm looking for other healthcare systems. if i have to go to urgent care, you get to pay my copay."

"When they're operating well this is a very good place to receive exceptional service. I am so happy and pleased with my own PCP here."

"My mother had problems with the Montgomery Clinic. She often could not get seen by her provider in a reasonable time. (The average wait to see her provider was 2-4 weeks.) In those instances, we had to take her to Urgent Care or the Emergency Room. This put her in an unfortunate cycle where the Montgomery Clinic told her to Go to Urgent Care or ER only to have their staff criticized her for being in Urgent Care or the ER - nevermind the fact that sending her to Urgent Care or the ER took resources away from other patients who needed the help. Regarding office staff: I dealt with staff from this office who showed no consideration for how circumstances change and did not practice good customer service skills. In one instance, the person who answered the phone said they had just seen her a few days ago and she was fine - (ignoring that a person's health can improve or decline). On another occasion, I returned a call from my mother's provider only to have staff tell me that the provider had not called me, let alone left a voicemail on my phone. (I still have the voicemail on my phone that clearly indicates it is from the provider.) My boss would write me up or fire me if I had such poor workmanship. I tried reaching the office manager hoping to get some help for my mother, but never received a response. (The office manager could have addressed my concerns without violating HIPAA.) I am appalled at the lack of professionalism from this office, and will never get my care from here."

"They never notify you if your appointment is cancelled. They don’t send you a reminder if you are coming up one your yearly physical/appointment. My husband was dropped by his doctor because he didn’t come in for a year while they were closed during covid. That literally was out of his control. I had seen my doctor multiple times in 2022 but because I hasn’t had a “physical” appointment within 12 months they stopped prescribing my medication. I couldn’t get a “physical” appointment for 3 months and went without my daily medication for months due to their weird “system requirements”. A whole year later and my hormone levels are still not where they should be. It took me years to finally get my levels where they needed to be, and it was all ruined in 3 months due to their horrible system. I wish I could explain how much this has effected my mental and physical health over the last year but it’s very personal. On top of that, I recently called to verify my appointment was still set up, and was told that it has been cancelled because I doctor left their office. No one ever called me or told me that my appointment was cancelled. Luckily I got an appointment elsewhere with a new doctor, but I’m very disappointed that no one told me and I had to find out on my own. Thank goodness I called to check. It honesty threw me into a slight panic attack because I worried I would have a repeat of 2022 and not get my meds again. You have to be your own admin when it comes to optum. Avoid this place."