Chrysler Jeep Dodge Ram Albuquerque Service Department

"My service coordinator Branden Aquino was awesome and assisted me with getting back on the road. My vehicle had to stay in the shop for a long time and Branden set me up with Uber rides and a loner vehicle. Branden also let me get items I had stored in my vehicle while it was in the shop. So happy to have my jeep back."

"Scheduling an appointment to service my vehicle was easy but Genevive from the service department is a rude lady. I had scheduled my oil change and mentioned a recall to another rep and she said someone would call me to schedule that. Genevive called me to schedule it and failed to mention my oil change was on that day as well. Well I got an email reminder of my appointment and called them to verify I only had one appointment instead of 2. Of course she answers and is super rude. I clearly asked is the recall and oil change on the same day and she said no. Then i asked so i do have an appointment tomorrow? She said no not in this dealership. I read off the email giving her the name of the dealership. She said I only show one appointment for next Saturday. I said okay so I have a question, are they going to do an oil change and recall check that day and she said yes. That lady has no customer service and is very confusing. Should of scheduled with the other dealership!"

"I am tired of dealership service centers, but this one has reached a new low. Even with an 8:30am appointment that I arrived 15 minutes early for it took 75 minutes to drop off my vehicle and when doing so I was assured that my vehicle “might” be serviced that day. In addition to the service initially requested I asked for prices on two more standard maintenance items. Couldn’t even get a quote until technician saw the vehicle. These were not confusing items but rather drain and fill front and rear differentials. I also asked specifically if they did an overall checkup for which I was assured they would do and I would get a full accounting of the condition of my truck. Upon picking up my truck I found that even though they had it all day for 2-3 hours work, my service advisor was unaware it was gas and not diesel, which potentially could cause major issues in work and pricing. I did not receive the vehicle condition report I asked for and was assured I would get. When I expressed my dissatisfaction with they’re lack of attention to detail and question why I paid inflated dealer prices and still did not receive dealer quality service they got defensive, never taking accountability for their failures. I left angrily and rudely and then got a follow up call explaining that I was no longer welcome at the dealership. I guess I’m the problem??? I wonder if the sales department or general manager has any opinion on this?"

"I got to give my service advisor a 5 Star rating, as Howard was on top of things. He kept me informed of the progress on my vehicle, and would respond to my text messages in 15 minutes or less. The only reason I gave a 4 Star is due to the reason that I had a 9:30 am appointment and My truck was not looked at until after lunch. Even when I go in just for an oil change it takes 2 to 3 hours to complete. They have always done good work on my vehicle so I give them a 5 Star rating on workmanship."

"First time using LH Miller service department. The service was easy to schedule and the service guys honored the appointment time, starting and completing the service within the time frame promised. As I was new to the facility I went to the wrong counter, however, the people I encountered were very friendly and helpful in getting me to the right individual. Once the work was complete, the advisor was very thorough in reviewing the work and the charges, as well as covering the best way to arrange my next service. The vehicle was washed and in great condition upon completion."