My Place Hotel-Rapid City, SD

"Our room was dirty, tv didn't work. We called 3 times to ask to come fix it. Our room smelled like weed terribly. Having 3 young kids, we left. I didn't want to have them smell that all night. The manager was able to give us a refund, which I'm very grateful."

"After ten plus hours on the road we arrived around 4.30 p.m. to check in. The front desk clerk, who also claims to be the manager, somehow managed to lock herself out of the system. She asked us to come back in 45 minutes, or we could informally check in immediately if we let her take a copy of our credit card. In this day and age of rampant identity theft, you have to be a special kind of stupid to think I'm leaving a copy of my credit card with you. We had an event to attend at 6, and I would have enjoyed to chance to relax and change after being on the road, but that didn't happen. Now I read the reviews about this place overlooking rooms, so I'm concerned we may not have a room when we return around 10. Right now I would not recommend this place to anyone. Run away and spend your money somewhere else where you can check in upon arrival and not run the risk of having your card compromised by someone who wants to make a copy of it. Any manager in their right mind should not ask a guest to leave a copy of their credit card."

"This motel sucks. People are very rude at the front desk. My friends room was nasty. People slamming door and running in the halls all night long. Sent a email to the GM and got nothing back. They need to get rid of the front desk lady she is very rude. We will never ever stay here again. If we could of got a total refund we would of went to a differnt motel. When they say check in is at 3:00 p.m that's a lie. They didn't have our rooms ready when we wanted to check in."

"DO NOT BOOK A ROOM HERE. After booking our room, we called to let them know we’d be checking in late. Woman on the phone said she’d leave a note. After driving 17 hours and arriving around midnight, we were informed that the hotel had overbooked and could not give us a room. We asked how this could be, as we had called to verify late check in. The attendant said he couldn’t find our number to inform us of the cancellation. He then read our email address back to us, which he had on file. I do not know why he chose not to email us if he lost our number. My Place Rapid City is a completely incompetent hotel and will leave travelers without a roof over their head with no warning."

"Worst hotel stay I have ever had! Room sink was clogged the entire weekend, when asked for maintenance was told they were not present on the weekend.staff was following my female guest around the property and seemed to be intoxicated. All staff members that I encountered was very willing to let me know that they live at the property. There was a Walmart sack over the smoke detector. The worst part is that I was contacted by the GM after calling customer relations and was told I would receive a partial refund from my stay even went as far as sending me a fabricated "Pholio" still after a month and a half I have yet to receive any refund from the property. I really will photos can be uploaded here. Filthy and horrible customer service!"