McDonald's 3919 Cheyenne Boulevard, Rapid City, SD 57703

"I asked for extra onions and extra pickles, this is unbelievable, the put so much onions on my burger that I don’t even want to eat it, this is the second time I been to a this McDonald’s and was very Disappointed with my order. If the employees that make the food think this is a joke to put that much on someone’s food, you are sadly mistaken, it makes it inedible,"

"went there on January 27 around 9:30, ordered two iced mochas, LARGE might i add, and when i got to the drive thru, they weren’t made right and i got one large and one medium. when i asked and said the order wasn’t correct or made right— the young 16-17 year old girl blankly stared at me and basically told me that’s what’s on her screen and closed the window immediately after. i’d rather go to northside or boxelder OR EVEN CLEVELAND to get treated with actual respect. do better."

"We were traveling and ran into groups of debate students post-competitions. The way to the register was clear, and I heard the man in front of me say he didn't think he was going to "wade through all that to make a order." I didn't know what he meant until we stepped up. Mickie was pleasant and empathetic but explained we had to order from the kiosks because she was a "cash only" register." I then turned and looked at the lines of students using the kiosks. My husband then uttered words I thought I'd never hear him say, "Wait! We could use your app, couldn't we?" So, I pulled my phone out, we sat comfortably at a booth, and ordered our meal. I asked about his usual instructions for his Quarter-pounder with cheese, "no salt on the meat, no onion, no pickle, plain." He told me to just order it regular, because they were in hurry mode and he didn't think he would receive it the way he wanted. The app said my order was ready for pickup, but it wasn't because they were waiting for no-salt fries, which were good and hot. My deluxe chicken sandwich was OK; next time I think I'll delete the mayo. My husband's burger had ketchup all on one side that squirted on his cheek. And, when I noticed he was losing a couple of onion slivers, I recommended he take them off. When he opened the bun, the burger was covered in onions, and looked like "extra" had been requested. Some of the students' orders, like for pies, had made their groups antsy about leaving. I saw one young lady order at a kiosk before we ordered on the app. In my opinion, the kiosk should keep a decreasing count, know when a item like pies are out, and be able to tell the customer something like, "a pie will take five minutes for baking and two minutes for cooling and packaging" and ask if that's satisfactory before allowing the customer to pay. Instead another student came back in to incredulously say how many minutes she had waited on her pie. They called her name, she grabbed her bag, and both students ran for the bus. Other than that one delay, I didn't see or hear anyone complaining about food or wait times. The staff was working quickly to get orders out."

"We just ordered breakfast which we do on Sundays. Our order came to $25. We ordered a big breakfast which we assumed was the works pancakes, sausage eggs and hash browns $4.99 is what we paid. On the receipt it said big breakfast. When I got home it was a sausage eggs and biscuit. For $4.99. I called and the gal told me to bring the receipt back. I said I didn’t want to come back she immediately hung up on me. So in my truck I go back more gas and took my receipt and the platter back and asked to talk to a manager. She came over and said that was a big breakfast that I have to request hot cakes. I’m sorry I’ve ordered big breakfast before and gotten hot cakes. I’m very upset with McDonald’s here and I won’t go back to this one. I’ll drive across town before I use this one agin. I’ve never been treate so rudely"

"This was a super clean and had a very helpful and friendly crew. We enjoyed our food and the experience we had stopping in for an early breakfast"