CosmoProf

"Absolutely disgusted by this store! I put in an order thru the app, this store was supposed to fulfill the order, states 2 hour delivery… was not delivered although I so nicely received an email saying my order was complete….. had to track down which store fulfilled it since it was not the store I requested and all I got was your order is still here, why? What happened to two hour delivery and why does it say completed….. over the top frustrating and angry!!!!!!!!! I assure you there is a reason I don’t shop at this store!"

"I called this place in advance to check if I could return a wet brush that my husband didn’t like. It was not the one he was looking for. They said okay, I drove to the store, and they said I couldn’t return it because it was used. I told them the person just tested it once. they insisted it was used. It couldn’t be used because it wasn’t. Wasted money, phone call, wasted time, wasted gas, bad info and service. I wonder about these policies to service professionals if we are their consistent customers. I also was willing to look for a new clipper this day, but honestly, I’d rather go to plenty other better serviced stores for Cosmetologists out there."

"Normally this is my go to store. But they closed down mid day on a Saturday, left a sign up saying "Be back shortly." But nobody ever came back. So much for business hours."

"Called the store tonight at 5:30 to see if they had some color in stalk and told them I will be there in 5 minutes. The lady said "you better not come I'm closing right now I'm locking the doors." I said but you guys close at 6. She replied "not my problem" and hanged up. I should of asked for her name... This CosmoProf is the worst. This isn't the only bad way experience I had here. Go to the other location this one is alwful..."

"If I could give zero stars I would but I gave it one because there’s certain products I like at this location. Placed an online order for curb side pickup since I live out of town. I had done an order previously with no issues. This time it was a disaster, they messed up horribly and took no accountability for it. There was a whole different color line in the bag along with other things I didn’t order. When I called I spoke with the manager to see how it can be fixed and she was very rude about it. Refused to give me a refund or replace the incorrect items. She blamed it on the trainee and tried to do some under the table kind of deal with me. Very off-putting and unprofessional. The trainee ended up yelling at me with a nasty attitude so I hung up. Had to work it all out for a couple hours on the customer service line. They were understanding of the situation, apologized and did a refund. I was told what happened was not okay and they reported it to the district manager. This location needs a major overhaul especially with management. Until then I’ll be taking my business elsewhere."