Geek Squad

"Use extreme caution when dealing with this company. They are dishonest, and we were taken advantage of and charged $200 to extend a warranty we were led to believe was active, and didn't want extended in the first place. We were not asked and we were not informed, we were simply sent an emailed receipt to let us know our money had been taken without asking for something we never wanted to purchase."

"So unprofessional. I went through the phone tree for 15 minutes and got forwarded to like 4 different people who couldn’t help me and then I went to an actual Best Buy with a geek squad to find I couldn’t get an estimate for the work that I needed done. For how much money I was looking at spending I would have expected more professionalism and a better experience overall. I ended up not getting my car work done at geek squad due to this. Very dissatisfied."

"Absolutely useless. Paid $299 for a warranty, the guy who sold it to me said, “any issues in the next three years, you can bring it in and we’ll replace it.” Well, that is so not the case. I bought four $1700 computers for my business and one of them went out. I brought it in the the “geek squad” and they couldn’t figure it out, they then said that they need to send it out but it wasn’t covered under the warranty that I bought, then I said what about the whole replace it same day stuff, and she replied that they stopped doing that. Well great, a useless warranty for a now broken computer."

"The Geeks did a great job switching me data over to a new PC that I bought from them. They also showed me how the new computer will be better than my previous PC. It was all professionally done. I'm very happy"

"Good support Geek Squad for bad new Dell Laptop. Bought Dell laptop from Best Buy, Park Meadows. Laptop has been back 2x in less than month of ownership. Geek Squad has been able to address the issue while in shop, (Win Blue screen of death on a Win10 laptop?). But the issue is still occurring. Not sure if this is a Dell or Geek Squad resolution issue. Great customer service skills from Geek Squad staff, but I would like the problem to be fixed."