Boulder Medical Center - Foothills 4745 Arapahoe Avenue, Boulder, CO 80303

"If I could give them 0 stars I would. This place is beyond unprofessional and have the worst communication skills I have ever witnessed in a office setting. I definitely will not be back and won't refer anyone here!!!!"

"I switched to Avista Women’s Care a few years ago and noticed a huge difference with the front desk customer service. I one time scheduled with Boulder and when I showed up they claimed I never made an appointment. Even if there was a misunderstanding, I was never owed an apology. I was also charged numerous times for late fees, which I paid on time. Just awful to deal with, and now am glad I made a change. I encourage others to do the same if you want to be treated with respect."

"I really wanted to love this clinic, but after dealing with them for eight months, I am going elsewhere for my healthcare needs. Some of my reasons are listed below: - They seem to have a high turnover of physicians. As a new patient they assigned me to an OB/GYN who was a FILL IN and it happened to be her LAST day. Now, my new OB/GYN is resigning effective the end of December. - I witnessed the front desk being exceptionally rude and unhelpful to a mother who was there with her young child. They had given her the wrong office location and when she asked them to call the other location to tell them she was on her way, they refused to make the call. - They are not reliable when it comes to returning calls. - They do not follow up on test and scan results. I never received any call backs from the office on any of my results. I always had to call them, and even after calling them, all they do is read back the report. Getting them to interpret the report is like pulling teeth and takes another several phone calls back and forth between the patient and a medical assistant (maybe a nurse if you are lucky) instead of between the patient and the doctor. - They do not use their portal for test results or for after visit summaries. - They do not have a cancellation list. - Appointments are few and far between. Telehealth appointments are available but there is no benefit as they are not more readily available. The only saving grace in the OB/GYN department is their phone nurse, Cheryl, if you are fortunate to reach her. But sadly, she is not enough of a draw to continue with this poorly managed clinic."

"Boulder Pediatrics at foothills is a mess. My daughter was refused care because we were 5 minutes late, 5 MINUTES due to the terrible parking situation. We very much needed to see the dr. this was not a routine check up and the nurse was incredibly odious. We drove around for 10 minutes before finding a parking spot and then had to wait in line to even check in with the receptionist. The nurse was beyond rude. Rude doesn't even describe it. I am not rating any of the Drs. But the pediatrics department needs to rethink the people they have managing the schedule and interacting with the patients."

"Boulder pediatrics is a mess. My daughter had her routine appointment. I had called the day before to cancel the appointment because she was sick. No one picked up so they called back and left a voicemail saying “thanks for calling and canceling, we canceled her appointment and just give us a call back when you want to reschedule” I called and rescheduled. I later received a letter in the mail for a no show fee. I called asking why, as I had the email confirming her appointment was canceled. They assured me it was a glitch in their system and not to worry. 3 months later I received a letter in the mail from their board saying my daughter is no longer allowed to go there! I called and they said I had to fill out a repeal. Which I did although I have the voicemail with the date of them saying it was canceled. I now have to wait until the 23rd for them to “maybe” let her come back. Right now she has had a fever and I wanted to bring her in to get a Covid test. They refused. Although I also have a son who goes there and they are allowing him to go. Every single bill I’ve ever had had been paid on time. So unprofessional."