SERVPRO of Englewood/ East Littleton

"The ServPro team, led by Riley Degenhart, with stalwarts Krystal and Carlos and others, did post-tornado mitigation in our home over the course of 5 days. I could tell they did their jobs with great consideration toward minimal disruptions to our household, as I work from home. I applaud their courtesy, their thorough, tireless work, plus, they’re just friendly faces. All-around pro’s."

"Fantastic company. Fast response, professional and courteous employees (Nick, Brad, Joe among others). Worked tirelessly to resolve my flood damage. Clear communication and friendly demeanor helped ease the stress of a rather stressful situation. I cannot recommended this company enough!"

"Bradley, Colby, Oscar, and Carlos couldn’t have been more pleasant and professional to work with! A Christmas Eve burst pipe is never any fun, but they were timely in communicating and with the actual work, answered all my questions, and did a thorough and clean job helping with the water damage we experienced. I hope this never happens again, but should it, I would not hesitate to use them again!!!"

"I just want to give ServePro a HUGE shoutout! A few weeks back my kitchen and dinning room was flooded and ever since my first call, they have been nothing but professional and super helpful in taking care of everything! I’ve had the pleasure of working with Riley, Sam, Colby, Chris, Paul and a few others that I didn’t get a chance to catch their names. Riley and his team had to come In a couple of times and each time the crew has been absolutely fantastic to work with. Professional, friendly, hard working and extremely helpful in taking care of everything! Being in customer service myself, it’s hard to come by a company and it’s employees like ServPro. Extremely grateful for everyone at ServPro and happy to send anyone their way!"

"UPDATE: 1/2/2022: Tony Mayfield the production manager was on site bright and early this morning. Explained the situation and apologized for the call center. Again, the technicians top notch. Physical workers are great the first time around on initial emergency call on Sunday. Today is Wednesday-Fans have been running in our business for roughly 3 full days now and everything is dry. What we are not happy with is the follow up, and phone service. I kept getting told that me, the customer, needs to call their tech in order to have the equipment picked up, and given the final bill. I have called three times today with no answer or follow up after only 1 follow up since service originated. Customer service is lacking and I was told by their dispatcher that "I am new, and doing my best." A simple phone call to their OWN tech would eliminate this and making sure they are following up on their customers. Simple customer service is all we are looking for. Starting to think this location does not care or is just trying to have my company sit on the equipment to rack the bill up. I am only giving two stars because the initial crew that installed the equipment did so in a timely manner on a Sunday and were extremely polite and professional."