Two Maids

"My wife and I have been using Two Maids for a bit over a year now, and we are very happy with the service! Cynthia and her team do a great job, and on the rare occasion when something isn't done right Cynthia has always been able to get it sorted. I can definitely recommend this business if you need a hand in keeping your home clean!"

"The requested service was a move out cleaning. The actual cleaning was okay. However; the business end needs some work. There were at least 5 different phone numbers I received texts and calls from, and also several different email messages. It was confusing on which to use, and some communication from me was never responded to nor received because of the different phone #'s used. There should only be 1 # to send/ receive texts and calls from. Additionally, I was originally quoted $805 for a move-out cleaning only based on the square footage. On the day of the cleaning, a 2nd quote of $1320 was provided, based on the estimated scope of work, which is somewhat understandable but a drastic increase. However, after the cleaning was done, it was asked that I pay $1727 based on the man hours spent. "Man hours" is an internal logistical challenge, not a customer price adjustment. If you want to charge us for each man hour, then that should have been the quoted contract.. not based on per square foot. The price increase requested was over 110% from the original quote, although the square footage was not changed, and we declined the 3rd quote provided after the fact. UPDATE: After paying the increased price of $1350 for the move out cleaning, the house went on the market. Feedback from potential buyers was that the house could use a deep cleaning.... so obviously, the work done was sub-par. Please note, the house was completely empty, and although I realize there were some things that could use deep cleaning, the 3200 Sq ft. Empty house was not disgusting or anything.... but did need some attention to base boards, empty drawers, and front of cupboards and stuff that happened over 10 years of good use, even with regular weekly cleaning. Hence why we hired them for a move-out cleaning. If it didn't need any work, we wouldn't have reached out.... absolutely ridiculous!! 2nd UPDATE. The response the owner provided below shows exactly how unprofessional the company is! Horrible customer service and cleaning skills. My recommendation, don't use them! 3rd update: it is also absurd that the owner is saying that I said the cleaners did a good job. I was not even there when they were done. My ex went over to check it out, and even told me it was "ok, but not great". Also, the owner was not "hesitant" to tell me the 3rd quoted price as claimed. She did not offer me an option not to pay that amount, but I said I would not approve that amount, as the prior 2 times it was specifically asked for me to verbally approve the charge to my credit card. I think you should take some business classes as well as some customer service training..... if you didn't want me to pay that 3rd amount, why would you even bring it up to begin with?"

"You don’t get you paid for! I spent almost 500$ on a deep clean & did not notice a difference. If I had this prior knowledge I would have just paid for a touch up or go to a different company like Neat N Tidy LLC. Their name is almost as good as their cleaning service."

"A lot of suspicious weird stuff going on, I wouldn’t trust this lady or this company! I had a watch recently stolen that was worth almost 2,000$. Once I filed the police report this lady Cynthia gave my number to one of the cleaners to harass me until I took my statement back! Save your money & time & go to Fresh Start Cleaners. They cleaned my house spotless within an hour & a half, & it was very affordable! Two Maids & a Mop is like a service where they have all these difference packages with different prices, however the jobs are ALL THE SAME. It doesn’t matter if it’s Touch up, Premium, or Deep Clean, they will provide you the same service as a Touch up. I once ordered a deep clean & saw no difference from before they came. Dog hair still on the ground, trash was not taken out & the beds were not changed even though there was a fresh pair of bedsheets on the dresser. You would expect them to know things like this because they are cleaners, but they are not experienced cleaners & they only care to do the bare minimum. Aside from that they steal from you then harass you so they can continue their evil repetitive patterns. Not to mention I stayed home from work one day to speculate a clean because I already had suspicions they were stealing from me due to the fact that things would just come up missing in my house. I viewed with my own eyes a girl use the same bathroom cleaner she used to clean my dirty toilet on my bathroom sink where I BRUSH my teeth. That was it, the same day I made a ruckus about the filthy things I had just witness my 2,000$ watch comes up missing. I am angry & hurt, because my husband gave it to me for our anniversary, & I would like it back. I would like to use this platform to encourage others to not get scammed, harassed & emotionally abused by this company like I did."

"I receive monthly cleaning from 2 Maids and so far I could not be happier! In the 3 months I have had the service so far the two employees that came on jan 17th were the BEST! I believe one was named Shelley? I wish I had remembered to write their names down but I was incredibly happy with the job they did, the "speediness", and their friendly fantastic demeanor! Thank you sooo much! See ya next month!"