Animal Care Veterinary Hospitals (Clearfield)

"I’ve been an established client since 2020, but my last few experiences with the various office staff has been awful. Especially when it comes to staff answering the phone, being polite, communicating to both me and each other, and my concerns not being addressed by a vet clinic that I once trusted. I’m generally a reasonable person and try to be understanding. I know that some days are hard and that it can feel personal when it’s not. Even after my last visit where the staff didn’t communicate with each other about a problem I expressed about my dog THREE times over the course of a week resulting in the problem not being looked at, I still gave them a chance. But today, after they called saying they couldn’t see my dog (for the same problem that they failed to address the FIRST time) because of power outage issues, I was told to call the Roy clinic and see if they could fit us in. The girl who answered the phone put me on hold, which then went to a voicemail. Thinking this was an accident, I called back. She asked again to put me on hold and I said that I had just called back from being put on hold, to which she replied “Well, I don’t know what you want me to do. I have a line of people in front of me who take precedence over you.” Like excuse me?? The only reason I’m even calling in the first place is because the office told me to! Because they couldn’t see my dog for his appointment that had been scheduled for a week! Due to this, among other things, we are going to a new vet and I will NEVER recommend this practice again. After previous issues, I always reached out directly to the office manager, rather than making a big deal in a review, but clearly nothing has change, so why give them that opportunity anymore?"

"I strongly do not recommend this vet my pup went in for a broken toe And they wrapped it in properly, which caused sores between his paws and got infected in His paw and leg by time his toe was healed He was worse shape then he was when he went in there with having all the pressure sores and open sores between his toes because it was so bunched up in the wrap l Do not go to this vet if you care about and love your pet. I’d add all the pics but some are pretty bad"

"Dr Madsen diagnosed my poodles problem and was very nice and knowledgeable! The girls at the front desk were friendly, nice and efficient. The office was also tidy and clean."

"A few months back we had to put our sweet girl to rest.. She had cancer.. multiple tumors on her body. But the worst one was on her leg! The vet was so calm and patient with our Pitbull/Bulldog Mix. They gave us many options and let us choose a plan for our baby girl before charging us right away! Like majority of vets… When we brought her back she was in pain the vet could see the vet techs could see and they felt our pain as well for her and how bad our hearts were hurting seeing her in pain…. They were nothing but amazing and so caring towards our feelings during our tough decision.. They are an incredible vet hospital! They truly care! Do not let the small amount of negative comments/reviews stop you from coming here! They are very reasonably priced as well! Thank you Animal Care Veterinary Hospital & Amazing staff for truly comforting Winter and Myself and Boyfriend during our difficult time! We truly appreciate you!"