The Home Depot

"I was just at the store around 8 PM earlier and I tried to return a TV mount. The total purchase was around $170 and the TV mount was just over $100 of that. The first guy refused to give a return because he said the SKU did not match, which didn’t make sense, I knew it was a user error on his end. I then was polite and asked if he would call his manager to help out. Just the other week I got laid off and so I’m tight on cash and so I requested that I get the majority of the the return but cash and then $30 as store credit because I originally made the purchase with $100 gift card and the rest in cash. I don’t think this is an outlandish request, unless I’m totally crazy right??? I’m not trying to cheat anyone I just don’t have any reason to end up with only store credit at the end of the day, and I was only returning it due to my studs not being the standard distance. Terrible customer service little to no effort put in and in by both employees. I get that it was 45 minutes until they close, but they need to get over it and do their job. The can’t stand when employees just pass the buck in these situations. The “manager” that helped out was an older man with long white hair. the original associate that helped out was a taller gentleman with black hair that kind of a buzz cut. Thanks for going the extra mile guys, I really appreciated the help….. I suggest always going to the location off of Santa Fe south of downtown."

"Terrible customer service absolutely no interest in helping the home owner's out. I had to find my materials on my own to be told they cannot be purchased individually... then why are they on the shelf that way and the larger price is for individual pieces? While the smaller off to the side price is for the case? They made me feel like a jerk for wanting to purchase a specific amount of an item to fix damage at my house. I don't need an entire case. Kevin the manager refuse to help and solve a problem I needed help with. Home Depot used to be all about going above and beyond to help the customer. I guess this stores has a different FIRST goal and the Solve part has been removed."

"We went in for the children's workshop and was very worth it! The staff was kind and very helpful. The workshop was fun and kept my kids engaged AND we found some great deals. Honestly was not expecting this big of a win on a Saturday morning. Also big thanks to the staff that went out of their way to get a picture of me and my kids during the workshop."

"No one ever knows where anything is. If you ask someone, they'll pull out their phone and search for it online. I could have done that! I've been here literally dozens of times and I've learned to just look up the exact location of what I need, BEFORE going to the store. I have family that worked for Home Depot a couple decades ago, and back then, all the employees were constantly training to recognize tools, parts, etc, and know where they were in the store. Now, no one seems to know ANYTHING! Not even the older employees!! I don't know what changed but it would be nice if the employees didn't rely on the website to find things."