Farm Car insurance Arvada

"I’ve never written a bad review. I’m a very patient person. If you need insurance do not use this office or just don’t even use State Farm. I had to call multiple times a week before I even got a person on the phone. They don’t return voicemails. I had State Farm for over 13 years between my families insurance and my own. When I moved from out of state they didn’t do the proper paper work so they some how cancelled my policy without telling me for 2 months I was driving around uninsured and it caused my old state to try to suspend my license. They tried to blame it on me because I called the State Farm customer service and they chose this office for me unfortunately. When I needed a letter to resolve it looking to my old state that I had no insurance this office caused they didn’t even provide the correct information like policy Limits in the ridiculous letter they gave me. Good thing progressive was instant and had a letter available right on the website to make sure my license didn’t get suspended due to THIS OFFICE CANCELING MY POLICY. These people don’t care about their clients. I was told multiple times it was a mistake and I did not owe them any money for insurance. I told them at that point I would find new insurance. Progressive is a quarter of what I was paying before with better coverage and customer service. I just received a bill in the mail for almost $200 with a completely different policy number. No one answers the phone. These people will not look out for you. Do yourself a favor and go somewhere else."

"I have followed Dale to every office in which she has worked and have never had better customer service. Her knowledge is unbeatable, and Dan Kelly's office is wonderful!!"

"I hate leaving poor reviews, but... i gave them numerous chances. I, too, have had horrible customer service from Dayle. I bought a new car & switched insurance from old to new. They took it upon themselves to upgrade me from liability to full coverage without my consent. I was going to get full coverage but I would do it on my time-line. Dayle blamed someone else in the office & took off the coverage. I went into office to figure out what deductibles, etc, I wanted (not what they chose for me!) but Dayle said the main office was back-logged so she would keep it in her computer until they got caught up & then would submit it. She said not to get into an accident until she got my full coverage on there in about 3 weeks! About 2 months later, i got a call from them saying Dayle wanted to get my coverage submitted, & asked what coverage I wanted. I told them she had it 'on her computer' & to use what we agreed upon. She hadn't saved the info & i had to redo. Then, my 24 yr old son (who was on my policy) moved out & sold his truck so he called State Farm to cancel his policy. When I got my next bill, it was MORE than when my son's truck was on my policy! That was the last straw. Despite the fact that my folks had been with Dan Kelly State Farm for years and years and years, I have FREAKING had it with Dayle!!! I've left them and am now with a different state farm agent. I gave them numerous times to get things right or to switch me to another person in office...but they chose not to & consequently have lost my business. Good riddance!l"

"There are plenty of agents that are available in Arvada Colorado. Please select another one then the people in this office. Mr. Kelly is a very nice man and has done many things for families including ours but the direction of how things have gone as indicated in other reviews.... it's best to look elsewhere."

"HORRIBLE customer service! I moved out of state, and Dan Kelly's office (Dayle to be specific) was bouncing me back and forth between the two offices, telling me how the new agent needs to follow protocol to get my life policy transferred. I began to state my frustration with the customer service, and not only did she speak above me, she HUNG UP on me! FIND ANOTHER Arvada or Denver metro agent, for sure!!!"