Phil Long Lincoln

"Amazing customer service! I couldn’t ask for a better sales representative. David Sandoval was the best. David is a caring and compassionate person who cares about his clients."

"Outstanding customer service from start to end. Cristina went above and beyond to help me start the purchase of a new vehicle while I was still overseas. All of my questions were answered incredibly quickly and professionally. Once I arrived the process to finish the purchase was easy as could be. I could not be more thrilled with the vehicle and service experience!"

"This is a review for Greg, a mobile technician. Greg provided excellent service from the convenience of my own home. His level of customer care is unparalleled; he stated that he handles every customer he serves as if it were his mother, and I completely believe him! He worked efficiently and thoroughly, explaining his process along the way. I will absolutely schedule Greg to come out for future servicing. He's a technician you can trust! Thank you Greg!"

"Reviewer's Edit: thank you, team Phil Long Lincoln, for addressing all of our concerns in a timely manner and with impeccable customer service! Special thanks to Tony, Kalvin, and Hannah for handling our baby with care. Working in customer service ourselves, we know it's not an easy task and we appreciate you all. Thank you, again, and cheers to lasting relationship in all future endeavors! Absolute deplorable customer service and communication. On Monday, January 15th, we had to bring our aviator back in for more service repairs and they didn't have the parts in---okay no problem. The problem came about after two weeks had passed with no communication regarding the status of our vehicle. After my husband had to call THEM for an update, we found out that they damaged a door and had to send it to a body shop to repair and repaint. After finally receiving our vehicle back, as I pressed the button for my seat settings I heard a very loud crunch. I got out to inspect what the noise was and found that the wire cover or whatever was completely broken. Further, due to the nature of repairs, I'm guessing the driver seat had to be removed because the interior siding was heavily scuffed---photos attached. My question is: how on EARTH did this pass QC?! Even if I drove a Geo Metro, I'd expect my vehicle to be treated with care. Our aviator has been at Phil Long Lincoln since January 31st, and the only time we've gotten any status report is when my husband had to call THEM once again. We've been given a navigator, which, naturally, we're expected to fill the tank up because heaven forbid they try to make things right seeing as to how the blame for this is solely on them. But no worries, I'm sure we'll get yet another eyeglass wipe instead of waiving the gas fill charge, paying a month of the payment---something, anything. Again, I'd expect great treatment even if we drove a geo metro; imagine our surprise to continue to get reamed by a Lincoln dealership. We our seven weeks into the new year and this dealership has had our vehicle for four of them and an unbelievable lack of communication."

"Steven and Jeff were really amazing, as was the work done by the service staff (John). I was sent a detailed video which showed me what the issues were. The cost was reasonable, and they fixed several issues (new battery, fix/ replace horn, replace filters and top off fluids) in a short period of time (~1.5 hours). I appreciate how friendly and professional everyone was with me, and I will be going back to the Lincoln service center for my future repair and service needs. I also recommend purchasing their coupon book. It will save you a lot of money on standard regular maintenance."