Mountain Mist Spa & Sauna

"Mountain Mist is one of the worst companies I have ever dealt with. They care nothing about the customer, are unprofessional, unreliable, incompetent, and incommunicative. And the owner is an obnoxious bully. I paid $150 for them to check a leak & diverters in my hot tub. They couldn't figure out the leak & didn't have replacement diverters. They left promising they would call back re both. They never did. I called repeatedly for weeks, then months, trying to get the diagnosis & an explanation for a fix. They never returned a call. I got another company who diagnosed & fixed everything on the spot in less than an hour. I asked MM for a refund & was told the owner Tyler would call back the next day. He never did. I waited a week, called again, he answered the phone & I started to explain what happened. He cut me off, said (yelled), among other things, “I didn’t call you bc I was busy. I know why you’re calling. I don’t work for free and I’m not eating the $150” and hung up on me. Get your hot tub +/or service from ANYone else."

"I'm new to the hot tub game and I highly recommend going to see Garland for all your needs. He didn't upsell me on a bunch of stuff I didn't need; just helped me figure out what was good for my tub and got me out the door without breaking the bank."

"From Ausin at sales, Mike on installation, & Tyler the owner, there wasn't a bad experience. These guys are top notch. I didn't know jack about buying a hot tub & it showed. Six months in & everything is absolutely fabulous. Highly recommend. Didn't try to upsell me or put me into something I didn't need or want. Five stars doesn't seem like enough!!!!"

"Tyler and crew at Mountain Mist are the epitome of customer service. From purchase to installation and beyond, their support and expertise have been top notch. Tyler did a great job answering all my questions as a new hot tub owner. He is incredibly knowledgeable in this industry, especially in an industry full of not so honest people. I have recommended them to all our friends and they will certainly have lifelong customers in us. Thank you!"

"In 2020 I purchased a hot tub from Mountain Mist. The customer service was great during the sales process, but in my opinion it's nonexistent now. In my opinion it's all empty promises and ignoring issues. Shortly after the delivery they promised that they would come back and properly screw in a panel (after I removed it to try to find an owners manual) and they also promised they would order me a new owners manual. They never showed up to help me with the panel and I was never given a new owners manual. However, there's more. Instead of going with a typical rack for the cover, I went with a low profile set of pivoting racks. The issue with this is the panel for the hot tub is flimsy plastic that is extremely thin. If a rack is screwed into it, the panel can't hold much weight. In fact within a few weeks of getting the hot tub, the weight of the cover caused the plastic panel to shatter in pieces. In my opinion they should have never installed that rack into the side panel. As a temporary measure, I used brown caulk to glue the panel back together. I asked Mountain Mist if they could replace the panel for free as I don't believe they should have screwed the rack into the panel. I've sent them 3 emails since September and can't get an answer from them. I'm a reasonable person and all I want is an answer. If they would respond and tell me that they won't do it for free, but will install it for a certain price, that would have been fine. All I want is an answer to my question. However, they seem to be ignoring me. If Mountain Mist replies to this, please let me know where I can get warranty work done (as opposed to going through you) if I have any warranty issues in the future. For example if you could give me the manufacturers contact information that would be great. I can't figure this out from the manufacturer as there doesn't seem to be any contact information on the Vita Spa web site. Thanks."