Subway

"Ordered a couple of salads to go and was thoroughly disappointed in the size of the salad bowl. I’ve ordered salads to go many times before and have gotten a fair size meal for the price. Tonight’s salads were more like a side, not a meal. I asked the kids behind the counter about it and they just looked at me with no response. Glad I used my online reward points tonight because I probably won’t be going back for a while. Also won’t give a tip a head of time again either."

"The young people working behind the counter was doing their job. With sandwiches made, they tried to ring them up, and the cash register went down. The worker called their boss after they tried to fix it themselves, they came back and informed us it was going to be a 10-15 min longer wait, so I asked what are you going to do throw the sandwichs away, YEP! really YEP. So, instead of giving your customers one on the house and IDK some free publicity for your store, you'd rather throw away the food I already stood in line for for 15 minutes. Nice call."

"I ordered Subway off doordash this evening which gives the employees an itemized list of what you ordered so I'm lost on how anything could be messed up. I ordered a sandwich, toasted, and added bacon (which is nearly $4 extra on the app) and I got a cold sandwich with no bacon. My husband's sandwich was supposed to be a footlong, with black pepper added. He got a six inch with black olives on it. The ONLY things correct were cookies and chips."

"I placed an online order at 4:22 PM on 5/18/23 for pick at 6:15 PM. I arrived to the store location in Craig, CO at 6:20 PM to pick up my order. Upon arrival, the man behind the counter, his name is TYSON said "Are you here for a to go order?" I said "Yes, I am picking up my order as well as my sister's" (She placed her order at 4:25 PM for pick up at 6:15 as well) He then said "It will be a fat minute before I can even start those orders for you." I told him my order was supposed to be ready for pick up at 6:15. I wouldn't have gotten mad if my order was already in process but it wasn't even started yet. He said "we just got busy out of nowhere and we are short staffed." There were 4 employees in the restaurant and the two in the back did NOT have anyone in the drive through. I asked if the two in the back can start our orders because I had somewhere to be at 6:30 PM. I told him I wouldn't have did an online order if I didn't have anywhere to be at a certain time. He had me wait in line behind people to "start my order" behind them. I admit, I did get mad and yelled at him but I was not impressed with this customer service. He continued to laugh at me and tell me he can't help that it got busy. I think my order should have been started before they "Got busy". There were two people in line when I arrived. I don't think that is very busy to me. The two people in the back finally started my order around 6:30 PM. Tyson apologized to the two customers that were in line saying, "I am so sorry about THAT!" talking loud enough for me to hear, basically saying I am in the wrong and he was sorry I was mean to him in front of those two customers. My order, as well as my sister's order was FINALLY done at 6:50 PM. There was no discount or money back offered by Tyson. I assume he was the head employee on duty as he was bossing everyone else around. There was no further apology from Tyson as I was finally leaving with our orders. The lady that did take part in making our sandwiches did apologize as she handed me our food, I did not catch her name. I am very disappointed in my experience with Tyson and I think something needs to be done. I plan on not going back to the restaurant if Tyson is working."

"Yum! What a refresh on a scorching hot day. I enjoyed two hooked-up veggie delights. Veggies were crisp and fresh. Clean dining room with lots of drink options. New s'mores cookies are indulgently tasty."