NAPA Auto Parts - University Auto Parts

"Great service and unlike other auto Parts stores these guys know what they’re doing right Parts the first time. Definitely recommend Napa and Broomfield. Matt, the manager is always prompt and ready to help with some of my hard questions and hard to find parts"

"Cody at the University store is AWESOME!!! He is very knowledgeable, sincerely helpful and he is a super communicator. We will never go anywhere else for auto parts!!!"

"My headlights went out, so I called to see if I could find the fuse at this NAPA store. I spoke with an associate named Cody, who was extremely patient and helpful. He guided me through finding the right fuse in my fuse box over the phone. Later, I went into the store, and he helped me replace the fuse. It wasn’t the fuse, but that wasn’t his fault. Cody helped me through the painstaking process of finding the proper headlight bulbs. He detached one of them, so we could make sure I was getting the right one. I came away from this evening with a new fuse and all new headlight bulbs. He was so friendly and helpful throughout the whole process, and I am so grateful for his help."

"I was prepared to leave a very positive post about this place because I had a very good experience about a month ago but I have been in there 3 times since then with a very different experience. There's a gentleman that wears a hat with dark glasses that was friendly the first time but has been extremely unfriendly every time since. He's completely disconnected on his phone the entire time I've been there and asked bothered that anybody comes into a store so he has to look up from phone. When there was a problem not being able to find something he made zero effort in helping. The rest of the crew there is very responsive but definitely not this gentleman and sadly I have to leave this review based off of my experience with him solely because he does not represent the Napa brand well at all. If he doesn't want to be there he shouldn't be."

"Placed an online order for a battery it told me was in stock and a couple of other items and the battery and one of the other items was not in stocks when i arrived. It said it would be available in 30 min or less and i hadn't received an email so after getting there I was told they had just received it. The younger guy with the my paperwork was cool and helpful and just provided an explanation of what was happening then got my refund processed. The one sitting next to him had a snooty comment along the lines of that's why you wait for the email, when obviously there was some issue in the system that delayed the order getting through. I've been a service advisor for a shop that ordered from these guys quite a bit and it was always constant issues and nothing has changed. Also not a good look vaping in the store and sitting on your phone when a customer is approaching. I would take my business elsewhere for anybody reading this."