Service Street Auto Repair

"Highly recommend this place! I especially appreciate Tony who remembers my name and is very friendly and helpful! Tony explained all of my options in a very clear way and made sure I was getting the best deal possible for my oil change and tire rotation. They did an inspection also and recommend some additional service items but I didn’t feel any sales pressure from Tony…he just laid out the facts and let me make my own decision. They are also very transparent on their pricing. Location is easy to get to and making an appointment is also easy. The option for a ride home was a nice touch but it wasn’t needed as they have a very comfortable waiting room. I’d recommend this place to a friend or family member."

"I will never use this place. I pulled in because my skid plate was hanging down. They offered to help me, he returned with a lot of things that were wrong with my car. He said my Back brakes were out and that I needed a new coolant tank because it was cracked. They propped up the skid plate, and I drove away with an appointment scheduled for a few days later. Over the weekend I took it to another mechanic to get a second opinion Surprise, the new estimate from the new mechanic was $700 cheaper. As I’m pulling away from the new mechanic, my skid plate falls down. One of the things that was wrong with my car according to them was my coolant Reservoir. I checked it out with the mechanic, and there was absolutely nothing wrong with it . There was a lot of add-ons expenses That made absolutely no sense. There are other mechanics out there, who will do it for cheaper, and the price Wasn’t even the problem, It’s the fact that they lied and tried to charge $660 for half of the brakes. That’s an insane amount of money If the car needs it, then there’s nothing that can be said but You should be honest with people It’s not nice to lie, also, we all have Google now, it’s pretty easy to figure out when someone is lying."

"Staff is extremely kind and helpful. Kevin, Chase, Christian, and John got my jeep in and out tonight in just a couple hours and helped me identify some other issues and concerns that I’ve had without me even having to ask about them! Highly recommend. They also offer financing if the work you needed was unexpected and you’re in a jam to fix your car! Really convenient! They also offer you a free ride if you need to drop your car off for the day and have somewhere else to be!!! Editing to add I brought my car back the following morning to take care of some of the issues that was addressed yesterday (oil leak, brakes, etc), and was offered a complimentary oil change by the GM Christian. Will absolutely be a repeat customer! Thank you guys for taking care of me and my new-to-me jeep! Quick turn around on getting your car done, might be a little pricey but the speed, quality of work and level of customer service will keep me coming back."

"Where to start. I previously purchased the platinum oil change package. I dropped my car off this morning for my oil change, as normal, and asked to have my tires rotated as I always do when I get the oil changed. I have now used 4 of my 5 changes (3 on this car specifically). I received a call from the advisor to discuss the preventative maintenance inspection results and his recommendations. He advised that I needed two new tires and my brake pads were at 4mm and 5mm respectively. I explained that I just changed the pads 6 months ago, and I question his findings. He put me on hold and then advised that he was looking at the wrong worksheet and that my pads were actually just fine. I then get a call advising my vehicle was ready for pick up. As I walk by my vehicle in the parking lot, I notice that the tires were actually not rotated. Inside, I advised the advisor of this and he assured me they were rotated. I showed him the markings that prove he was mistaken. He went inside and spoke with the team member that worked on my car. Apparently they did not rotate the tires because they advised two of the tires needed replacing and I guess rotating them as I requested wasn't best practice (or some other reason that wasn't clear). Would have been nice if they mentioned that on the call and asked how I wanted to proceed. After pickup, I then took my vehicle to Discount Tire, where I purchased the tires two years prior (Jan 2022). They advised that based on their measurements, my tires have never been rotated. So for the previous oil changes in which I was told that the rotations occurred, apparently did not occur per Discount Tire and their measurements. To top it off, the oil change reminder sticker in the corner of my windshield tells me to change my full synthetic oil in 3,500 miles, even though we all know full synthetic oil lasts for upwards of 5,000-7,500 miles and the invoice states that the oil filter is warranted up to 5,000 miles. Maybe this is all explainable and I am an idiot, but it just didn't make me warm and fuzzy."

"Stopping to get your oil changed (even with an appointment) can often be inconvenient & time consuming. You may never know what you’ll get from the employees. The guys at Service Street were genuinely friendly and helpful, and I trust the service here. I will definitely be a repeat customer. They have a great members program you can join. They were able to get to my vehicle quickly and get me back on the road in under an hour. I highly recommend making this your one stop auto shop & trusting Service Street with your business."