JOANN Fabric and Crafts

"My experiences in their stores have been great. But their shipping department is terrible. Basically they have totally messed up my holiday gift plans for this year. If you plan on making any gifts drive the extra miles for supplies. Because the shipping department is terrible. Tried to cancel my order but that is not posdible. So it just sits there in processing and goes no where and in the mean time I don't get anything accomplished in the same way."

"Purchased online. Recvd msg stating I didn't fill out everything. I filled the same thing atleast 4 or more times including cr.card info. I waited 4the order # n never came. Finally I had a chat, which was worse speaking 2aperson that can't spell,hear or speak english.n I was on phone 20min n 9a store opened. All the info I had typed in 2order, I had 2redo it. This was curbside pickup n talk abt rude she told me they were very busy n I said where do I park, I'm out front. She came outside n I had 2pullup 4 her 2put sewing mach in my car n no instructions w/machine. No receipt either. Singer Co shud never let such pour public relations sales business sale 4them. Turned me away from EVER going thru joann fabric in ames iowa"

"Unclean and unorganized store. Rude employees. Employees take their time to go to the register. Unless they are already checking someone out, you will have at least a five minutes wait. They refuse to take joann coupons printed off or from the app. I always get told our computer system changed or the manager says I can't accept coupons. Been to that store many times over the years. It's never improved"

"I love this store! JOANN has awesome costumer service. I walked in one day with my dog because they are pet friendly and my dog accidentally used the bathroom. One of the workers, helping us cleaned it up for us without us even noticing she used the restroom. Very Awesome costumer service!"

"I like the ankeny store. But when I drove to the ames store the ladies sort of ignored me, had no idea where my order was, said it was never processed in their system even tho my card was charged, made no offers to assist me in finding/getting the fleece ID ordered online and drove from des moines to pick up. One of the ladies appeared to even be a manager but seemed completely nonchalant about anything. Very disappointing experience but at least I got what I went for. No thanks to the staff really"