O'Reilly Auto Parts

"I wish I could rate then less than 0 stars. Day 1 over the phone we spoke to some kid that wasn’t trained to speak to customer, eventually asked for a manager due to his lack of knowledge and concern. Manager Brandon took the phone and supposedly found the correct parts we needed and ordered them for us to pick up in 3 days. After picking them up we realized it’s not the correct parts. We went back later the same day to find the correct parts we needed, and to refund our first purchase but in person for both. After purchasing what they told us were the correct parts, we returned home and realized yet again, was not correct. We went directly back the next day for refund #2, before the parts had even arrived at the store. Manager Brandon helped us in store and showed us the difference in the two parts he had ordered on his computer, and placed an order for the correct Front wheel drive parts. The next day we go back to pick up the parts and realize, yet again, the parts are wrong. We asked Brandon multiple times the day before for front wheel specific parts and he ordered rear wheel. We go back the next day to make return #3. After dealing with all of this we weren’t going to make another purchase and wanted to be done. At 7:45am we tried to return x2 parts at $149 each. After five minutes of miscommunication with Rodney, we were told that we cannot get full refund to the card because we had done a refund with our purchase the day before. We could only get 120$ back on the card and had to take the rest of the 30$ in cash, but because it was so early in the day he didn’t have enough cash to pay for both refunds. That results in us needing to come back the next day for the final payout even though both parts were fully refunded, they just couldn’t provide enough cash the morning before. Finally, we pick up an envelope with what should be 30$ in cash, and it is a full 150$ refund for one of the parts from the day before. We SPECIFICALLY asked Rodney before we left that morning, “ so tomorrow we will come back and pick up 30$ which is the remainder of the refund, even though both parts have been refunding via card, correct?” And he said absolutely. Not one single person at Ames O’rielly seems to know what they are talking about. Katherine is the ONLY person in that store who is educated and concerned enough to give me any knowledge on my situation. Unfortunately I spoke to her prior to this whole situation but whoever is running the show there needs to hand it off to someone else- I would recommend Katherine. Either ask for her (and only her) assistance or take any and all your business somewhere else and save yourself money and a week of your life."

"Easy peasy! New wipers and fluids. They installed them. No hassle. They also offer Military / Veteran discounts if you have an ID."

"I didn't catch her name, but the lady behind the counter was super helpful figuring out the oil I needed for my Whipple Supercharger."

"Well I came into Ames Orielly Auto Parts to get a tired brake light for my car. Which Boone Orielly said that Ames had the part. I got this part which was $173+ and when I arrived back to my residence in Boone IA. I opened the box that wasn't sealed. Pulled the part out and saw it was a USED part nit a NEW part. I called them back and they didn't have a NEW PART in stocks. It would be Tuesday before they got one. So they check if any other stores had one and Ankeny had one. So I called Ankeny Oriellys to make sure it's a new part. So I went and got from Ankeny. So in my opinion that Ames Orielly wasted a good part of the morning/afternoon."

"Great staff! Always helpful & knowledgeable. I don't ever go anywhere else for my auto purchases."