Starbucks

"My boss called in the middle of the drive-thru it couldn't wait. I accidentally handed over the wrong card and the girl yells "Your card DECLINED your total is STILL 5.90" Thanks. So embarrassing."

"These peeps were amazing. They went above and beyond what I had expected. They touched my heart and made my day with the service they provided to me. They were friendly and helpful and extremely pleasant to chat with. I will totally be going back to this Starbucks."

"I recently visited the Starbucks located at [219 S 72nd St Omaha, NE 68114 and I must say, it was an incredibly disappointing experience. The service provided by the employees was subpar, to say the least. Firstly, I was shocked to witness the staff engaging in horseplay instead of attending to customers. It was unprofessional and created an unwelcoming atmosphere. This type of behavior is completely unacceptable in any customer service setting. To make matters worse, I had to endure an excruciatingly long wait time of 35 minutes just to receive my order. Despite the obvious inconvenience, none of the employees bothered to apologize or provide an explanation for the delay. This lack of basic courtesy is highly disappointing and reflects poorly on the Starbucks brand. As a loyal customer, I have never encountered such a poor experience at any other Starbucks location. This visit took place at 1:30 PM, and I finally received my drink at 2:35 PM. The level of service I received was simply unacceptable. I sincerely hope that Starbucks takes immediate action to address the issues at this particular location. Customers rely on Starbucks for quality service and a pleasant experience, and this visit fell far short of those expectations. I advise potential customers to consider alternative locations until the necessary improvements are made. Remember, constructive feedback is essential for businesses to grow and improve."

"What can I say, Starbucks! This location was a bit slow on service, but I understand they are swamped. Would go again!"

"Staff is not very polite. Ordered online while working in the lobby, waited over 30 mins for it to come to the counter, never did. Interacted with staff to remedy the situation and wasn't treated very nicely. Three stars because my first order upon arrival was quick and perfect, that employee was super considerate and polite. Lobby isn't very clean and I haven't seen staff wipe any tables in the four hours I've been working here. Lobby space has plenty of seating, though. Good enough if you need a place to do some work, etc."