Starbucks

"Good Place. Just a quick cookie and not much of a Coffee to taste in Starbucks. But still, good place."

"me and my friend stopped here over lunch for the half priced holiday drinks on thursdays. we were a little early, so waited a couple minutes in the parking lot until it was noon. we placed our orders at noon then proceeded to head through the drive through to pick them up. we placed our orders at noon but the pick up time said 12:03, so not a big deal. there were only a couple cars in front of us but they weren’t busy by any means. when we got to the speaker i very kindly said we had a couple mobile orders (it was literally 2 drinks total), when i told them our names they very rudely said “you literally just placed those” and then said “just pull up” rudely, and i very nicely said “okay no problem” and then they said “mmhm” with the biggest damn attitude i have ever experienced. they were rude when we got to the window and then didnt give us a straw we asked for. im not sure what the difference in us placing a mobile order a minute before went through the drive thru versus just ordering at the speaker lol? it was easier for everyone to place 2 mobile orders separately. i have never had a rude experience at starbucks ever. the staff here are beyond rude and i will never be back to this one. i’ll stick to the one on dodge where everyone is always so nice ❤️ fix your attitude! worst starbucks in omaha 10/10 dont recommend"

"I came in and got 2 gift cards, a drink for my friend and one for myself. At first everything was fine. I pulled up my Starbucks app to show the barista my order and she copied it down. When I got my drink and tasted it, it was wrong which is ok, it happens. I told her she put mocha in my drink instead of White chocolate mocha sauce. She told me that’s what I ordered. She had in my order six pumps of white mocha and 5 pumps chocolate mocha. I told her that wasn’t what I ordered. I pulled up my app to show her the order she put in and she cut me off and said, see that’s what you ordered then told me she’d re make it. I said there is no way I’d ask for 11 pumps of syrup in my drink and I tried to show her in my favorites in the app and what I did order and she had already walked off. She did end up making the drink correctly, brought it to the counter and walked off again. I don’t appreciate the dirty looks i got as this was an honest mistake and I was not rude to her. I get it’s the holidays and a busy time of the year but be kind to your loyal customers."

"I ordered online and it was my first time picking up via drive through. I ordered a hot drink and was handed a cold drink. My first thought was, I must have ordered this wrong. I stopped and parked my car. I checked the app. It's been a long time since I had used it... I validated my order. I definitely ordered a hot drink... So I walked back inside and very politely said "Hi. I ordered a hot drink and was handed this cold drink. I double checked. I definitely ordered it off of the hot drink menu. Please get the drink that I ordered?" The lady behind the counter said fine. She would remake my drink. She then proceeded to, not very quietly, explain to her staff that "this lady ordered a cold drink and now wants it hot" I did not come into that Starbucks in anger but I certainly left it very upset. I did not lie. I did not order my drink wrong. I even double checked before I went and asked for it to be fixed. She told me that because the word creme was in the name of the drink, obviously that meant that my drink was a cold drink... I wasn't going to argue with her. That was not a fight I was going to win. I had planned to not even provide this review, however, a couple of days later the exact same thing happened to my roommate with a different drink entirely. I think that this is completely unacceptable. If I am paying almost $6 for a drink a really really want it to be what I ordered."

"The workers were very nice and very professional. However, I believe it was the supervisor by the name of Ashley, was very rude and very unprofessional. She talked in a very degrading manner to us and the other employees."