Extended Stay America - Des Moines - West Des Moines 2701 Westown Parkway, West Des Moines, IA 50266

"This has been my home since 3/4/23. I'm still here and enjoying my time. I feel like family. No other place has treated me so wonderful. The staff are all friendly and helpful in any situation."

"I picked this place because it was in And I need an extended stay. Boy was I duped. This extended stay does not include basic comforts like a roll of paper towels, some dishes, or even a little bit of dish soap. There’s absolutely nothing left in the room. Aside from a bar of soap, and some shampoo and conditioner. I asked for supplies at the desk and they said they were pretty full so they were out. The walls are thin. It is loud the place is not clean, and I would not go back there ever again. The staff was pleasant at the very least. Don’t plan on breakfast, unless you like coffee, and a muffin in a plastic wrapper."

"I made a reservation for two days but needed to cancel. They would not cancel the first night, which is understandable, but they also would not cancel the second night! They made two nights rental on an empty room. So much for customer service, or good will."

"The room was just okay… it was not cleaned well, sticky and dirty parts of the room. The hotel and room were really stinky. I think it’s because of all of the ethic food being cooked there. The part that was the worst …… there were many long term renters there, with a few acting and dressing thug like. All gold crowns and big gold chains were worn by one person giving us the once over. There were also some migrants that didn’t speak English that tried to keep us from entering the building. We have never felt so unsafe in a hotel before. We left at 3am just to get the heck out of there. We were traveling across the country with our dogs thank goodness, made me feel a little bit better. We will never stay at this chain again!!!! We used a website to help us pick hotels that allow dogs. The first was a win…. Hilton garden in Indiana and this was a definite never again and this place was more expensive!!!"

"All of the employees are nice! The rooms are comfortable and clean, and I’d you need anything the front desk are wonderful and give you whatever you need. The kitchen is big and clean."