Victoria Cleaners

"Very disappointed, I will not be back. My family has been using this location for years. In April I took in a garment and it was damaged during dry cleaning and is now not wearable. I notified the shop in April/early May when I discovered that it was damaged and was told that someone would contact me about it. I sent in photos of before and after's and never heard back from anyone. After months of chasing this issue with no response I was rudely yelled at and hung up on this morning by the Manager of this location. Additionally, they double charged me for another item that I had dry cleaned there and will not refund my money. Terrible customer service to say the least.. it's sad that they have gone downhill to the point of yelling at paying customers."

"I used Victoria Cleaners 2 times to taper 2 pair of pants on 2 separate occasions literally using the same measurements from the last pair. I go to bring a third pair and without justification the price more than doubles. Safe to say I will not be going back. Not to mention the sleeves on one of my shirts were stretched out of shape."

"Super disappointed with my service here. The person who took my garments and checked me out was very nice. BUT definitely not cheap… I saw that in another comment. Inaccurate. This was my first time using this cleaner. But I had two bridesmaids dresses dry cleaned. One was fine and the other- the sewn in cups got destroyed. Literally could not shape them back to the way they were. Which is the point of taking it to a professional that it doesn’t get ruined?! I am really angry about it. I tried it on prior twice for alterations and it was perfect. After dry cleaning I didn’t put it on until the wedding. It was very frustrating trying to fix the cups to be acceptable in time for photos! That was just an extra stress that day I did NOT need!!! Definitely cannot recommend."

"I used the Valley West Hy-Vee to have my wedding gown cleaned by Victoria Cleaners. I dropped off my dress in early September and was informed that it would it would take a few weeks. Since they had my contact information, I figured they would give me a call to let me know it was ready. Well, we all know what happens when you assume things… Anyways, I called the Victoria Cleaners Clive location today to inquire about the status of my dress, and the person I spoke with said that they had dropped off my dress in mid-September. A quick phone call would have been appreciated since I ended up paying almost $200 for this service. I spoke with the Hy-Vee manager when I picked up my dress about my experience, and he said that Hy-Vee does not contact individuals when their items are ready since this is a separate service from Hy-Vee. Needless to say, I will not be using this service in the future."

"Still in shock by the interaction and attitude from the employee that opened this Waukee store on Saturday, 3/7/2020. I went in to drop a suit off Saturday morning and was immediately hit with an attitude and obvious annoyance. After ignoring my friendly "good morning" and keeping it strictly business with "Have you been here before?" and other routine questions that she needed to ask, she barked that she didn't need the hangers or the bag (both were still from my previous visit to this location). I was very caught off guard by her tone and aggression with me and frankly, didn't know how to respond, but I started taking the bag off for her as she instructed. However, I quickly I realized that I didn't know what I was supposed to do with it and stopped. It all could easily just be tossed or recycled at the store if they didn't need it, but I didn't have access to a trash can or recycling bin from behind the front counter. She then proceeded to ask me how to spell my last name again, obviously annoyed with something. After looking it up again, she told me defiantly, "You have NOT been to this location, store 1, before." (I had previously replied "yes" when she had asked if I had been there before) At this point, I was over the way she had treated me since the second I walked in. I should have just walked out. Instead, I guaranteed her that I had been to this location before - not once, twice, but multiple times. I live only a few blocks away and haven't taken my stuff anywhere else in over 5 years. She shot back angrily, "It will be ready on Monday after 5:30," turned her back, and walked away from me. Not sure I've ever witnessed a representative of a customer treat someone in such a way."