Hy-Vee Pharmacy

"By far the worst pharmacy you could pick. Insanely long wait times and half the time they say my Dr. hasn't sent the prescription over, which hasn't been the case on many occasions. Edit 10/31/23: this pharmacy has slowly been making improvements, but have a ways to go. Edit 2/29/24: still slowly getting better."

"The Pharmacists are knowledgeable and do a wonderful job. The problem is, the Pharmacy's far too busy, woefully understaffed, with too little room to function, properly. Simply put, add more people, give them more room to operate and do their job, and open more windows, during peak times. This is not a failure of the pharmacy or its staff, it is Corporate, deciding higher profits will be better served with more room for Alcohol and a building a new building, for I assume, curbside pickup."

"Worst pharmacy ever!! My daughter was prescribed chewables on Wednesday. The pharmacy decided it wasn’t important to call me or the doctor when they realized they couldn’t fill her script. Instead waited for me to come on Friday to pick them up and then called the doctor. Of course on a Friday there was lousy communication so the issue wasn’t even addressed until Monday. Then on top of it they didn’t get it filled when my husband went in at 5:00 they said they didn’t know if they even had the medication! Even tho someone from the pharmacy called me and told me they had the new medicine the doctor prescribed. I just got it this morning! My daughter has had a horrible ear infection for a week now because they couldn’t do their jobs!!!"

"If you want to wait in the line to pick up your medication (that is ready for pick up) for 1+ hour then this is the place for you! Just moved to Altoona from Waukee and switching to this HyVee was a big mistake. It’s faster to drive to the Waukee HyVee and pick up my medication and drive back than it is to pick up in this store! I don’t know if the whole town of Altoona uses only HyVee or if their method is just that slow, but when we get a notification on the app that the meds are ready I should not have to stand in a line for 1hr and then be told to take a seat for approximately 30min while the order is filled. After the first time this happened I figured I would call ahead to see if the med was actually ready. After attempting to call 12 times with no answer I drove up there… guess what, it wasn’t ready! It’s not hard to answer the phone, it’s not hard to not say the meds ready when they clearly are not ready!"

"I have used this pharmacy for the past year and before that over the past 15. It's a catastrophic disaster. I have to call 20-25 times and still get no answer. I will order a refill and days after it was to be ready, it's not. I have to physically go into the location to be told I'll have to wait another 30 minutes because it's not ready even though I submitted for it to be ready 2 days earlier. I just tried calling 10 times in a row. No answer. I don't leave vm anymore because they will never return them. If they don't have your medicine in stock, they will never call you. You will show up to pick up, wait in the line of ten people only to be told it's not filled and won't be because they're out. Then you've to call your Dr to get a different script called out. The Dr's office even asked me what is up with this pharmacy, they can't ever get someone on the line. I've hoped over the last year it would get better and stayed. I am now losing 4-6 hours a week on trying to get medications filled. That's outrageous. I will be leaving. I have grave concerns about why they're accepting new patients if they're unable to provide for the ones they have. I will be contacting the Iowa Board of Pharmaceuticals."