Hy-Vee Pharmacy

"Literally had the most condescending woman answer the phone and ask me to "walk her through" how I was out of my medication 2 days early. How about I dont have pharmacy technicians, or otherwise interrogate me on my Rx when I call? Then when i asked for the employees name she said she didnt want to tell me her name because I would make a "false report". Sounds like this is a seasoned terrible employee. I mean who is scared to stand by their actions an comments? This was at 1pm, Saturday, 1/20/24. -I sent an email to their customer service as requested. I will update with how they respond. On 1/21/24. -1/28 still no response. Seems that their customer service involves replying to bad internet reviews, but not actually doing anything about the problem. -2/14 crickets. No response by the management team like I was told would happen."

"I’ve already moved most of our grocery and pharmacy purchases away from Hy-Vee because of a combination of poor service/quality/increased costs/corporate support of bad politicians and policies. My daughter had a refill remaining on an older prescription and because it was a holiday weekend, with reduced hours at our primary pharmacy, I had it refilled for pickup. I received the text notification that it was ready. I stopped in and the tech asked for our name and then for me to spell it. Then she hid for a number of minutes before she had the pharmacist tell me that ‘the patient had requested it to Walmart’. My daughter is 15 months old, so unless she also knows how much Hy-Vee has gone down hill in 5 years, she didn’t request it to a pharmacy we don’t use. It seems like very few prescriptions are actually filled in house and instead sent in from a centralized location. Pricing is inconsistent for the same script. This location has incorrectly told a family member with a DEA license that a prescription was a controlled substance when it is not. At another location within the same chain, a pharmacy student challenged a prescription for a scopolamine patch because the prescriber was from a medical speciality that she doesn’t routinely see prescribe them. I have no reason to continue to do business with this chain. There’s better service, prices, and organizations to work with in the CR area. I don’t need any sort of corporate reply and any unauthorized access of my family’s pharmacy records will be met with a HIPAA complaint."

"There were several vehicles outside for the drive up so I went inside and it was very chaotic and disorganized in spite of having several people working behind the counter."

"Good service get prescription s fast"

"I just personally want to say as a google guide, that i HIGHLY HIGHLY HIGHLYYYYY RECOMMEND this specific pharmacy. Mike, a pharmacist, and his interns or tge people under him(Adam, and Emma in specific) all 3 will take EXTREMELY GOOD CARE OF YOU. All 3 go above and beyond to make sure youre happy! If i could give this pharmacy a 10 star rating i would! Ask for either of tgem and they will most defiantly make you confident youre in good hands! Tganks to all 3 of you for your amazing attention!"