Ulta Beauty

"Manager wouldn't do my return on a parfum that I had after 60 days I only used it ones paid 137.00 dollars for it, I understand that after 60 days they policy says they won't refund you cash or money back but the policy return did say they should have given me a store credit and I would have been ok with that. I go there a lot and always spend anywhere from 250.00 to 300.00 at a time but not anymore I will not be returning to ulta instead I will now be a customer at sephora"

"TLDR: Clean store, great customer service Experience today around 4:15 pm was overall excellent. After a few minutes of looking around the two of us were approached by who I later learned was Sasha/Sacha. She asked if we were finding everything alright. I had a question about combs which she answered confidently (it appears she really knows the store) and then followed up by checking the aisle. Then another question about online price versus in store price and another question about makeup applicators. We came in not necessarily looking like we belonged in Ulta (both no makeup, older comfy clothes). We were both treated with kindness and respect and as though our questions and business were important. While looking for the makeup applicators she offered to bring them to us so we wouldn't have to keep walking around the store (so thoughtful). What Sasha found was close but a little larger than we wanted. Another employee, who's name I also later asked for, (Jess) had been stocking. She must have overheard us because just after Sasha showed us what she had found, Jess popped up holding the style we had been looking for. Sasha also informed the cashier about the price discrepancy to give her a heads up, and she came over while we were checking out to make sure the price was adjusted correctly. (This makes me think maybe she is in a more senior position). Cashier was kind and courteous as well. In 2023 it is a breath of fresh air to find employees who are customer service oriented and willing to go above and beyond. There was also many staff members in store today. Maybe not being overworked/understaffed also creates a healthy work environment/culture. Also appreciated that even though neither of us was giving "beauty guru" today that we were still treated very well. I will be back when a need arises for more beauty/premium hair care products. (My only thing is I wish they had more styling tools). Thank you Sasha, Jess, and team Ulta at WDM University blvd location"

"This Ulta is the best out of all the others in Des Moines. I have never had a bad experience here like I have at other locations. I went in to find a new face primer that would work on my skin and left with a new skin care routine that has really helped my skin! Thank you Lisa for your time and for being so kind! I am so happy with the improvement in my skin in just the last week! This is the only Ulta I will go to from now on!"

"if you’re looking for someone who’s a quick expert in color matching seek out ANNA! I’d been looking for a light glowy foundation that won’t pill up on my skin and they suggested the radiant glow concealer (never would’ve thought of that) as a good option to blend out with a beauty blender for the effect I was looking for. So insanely helpful. Give them a raise !! ⭐️⭐️⭐️⭐️⭐️"