CVS Pharmacy

"THE WORST. I am a Medicap customer. Have been for years. There is a good reason for that. CVS Pharmacy has terrible, if not non -existent customer service. I was prescribed Paxlovid today for COVID. Medicap did not stock it but found it at CVS and transferred script to them. I downloaded the app so I could be notified when it was ready. The app said script was at 2 stores. Hickman Rd. AND Plum Dr. BTW - CVS pharmacies don’t answer their phones. I finally had tp press #2 as if I was a provider in order to talk to a human who was of ZERO help because they were closing. At least I found out the medication will be at Plum Dr. tomorrow. Time??? Who knows but it will be close to 24 hours. I hate to say this but I am well over 65 and have asthma. Pretty sure I needed this medicine tonight. My complaint is with 2 locations and has been posted on both. Hickman Rd., Clive and Plum Dr., Urbandale."

"THe people that worked at this CVS are very professional and friendly. We got in and out with no problem even though we are from another cvs out of town, they filled the prescription fast and were friendlier then the ones back home. Thank you for doing such a great job."

"We've used this pharmacy for many years now and have had many issues but most recently encountered the rudest staff person, Emily, on several occasions now to the point that I've had to let the pharmacist know. This person should really find another line of work. I've never dealt with anyone before who goes out of their way to NOT help you! Just an incredibly rude and unpleasant person who doesn't want to help in any way! Very disappointing customer care!"

"Very bad experience there today. I am a snowbird and have had prescriptions filled with CVS over the last many years. I am back from Florida and now in Iowa for a while and needed a refill. I was told by the pharmacist that they would call my doctor and get the prescription filled, but when I went to get it it wasn't ready and they had not supposedly heard back from my doctor and then the tech told me that I would have to the the pharmacy in FL contact my doctor. I told her this an important prescription to me, but was not offered a 3 day supply. I called FL and she told me to Sk for 3 days worth and IA could call my doc. So I made another trip to this Iowa Pharmacy. I did get three days worth but not without considerable hassle."

"This is a great pharmacy from my experience, I have always had a good time with the customer service, I got my Covid vaccine here and they were very friendly and helpful, when I’m waiting for my medicine to be done I can look through the target to find things I will need during the week."