Jimmy John's

"Super people work here! Awesome customer service, excellent food, always happy to see you and super fast service- I would give more stars if I could!"

"Normally a pretty good delivery sandwich place. Lately, I’ve noticed mistakes increasing. (Smaller items like condiments being forgotten, chips being swapped out for different flavors etc) All understandable especially if its a busy lunch hour. But today they literally put nothing on my sandwich. I was given bread, with nothing in it. I even took a bite because often it’s not filled to the point you can see the ingredients. Will not be returning to Jimmy Johns."

"Unless you are ordering ahead of time and taking out, I'd skip going to this location. I was rudely asked if I was 'picking up my order' by a young woman, who then responded 'oh, it's okay,' after I told her I was ordering in person. After I placed my order, she told me, 'have a good one.' My order was ready and nobody called it out. When I asked if the sandwich was the Cubano, the oldest person working said, 'order #13,' as if they'd given me an order #. I grabbed my sandwich and was told, 'have a good one,' a second time by the same woman. I sat down to eat, and over time found that the employees make loud noises with the containers, shout, and basically make it sound like a high school gymnasium in the place. I decided to gather my unfinished food and leave and on my way out was told 'have a good one' a third time by the same woman. I won't be going back there, again. What terrible service."

"Don’t Expect ! This location does not allow you to put oil on the Tuna sandwich even if requested or paid for. Expect an argumentative employee to tell you absolutely Not! They would rather give a refund, than give you the sandwich the way you prefer it! Go to subway - Go to Jersey Mikes for your Tuna with oil sandwiches. Complained to Corporate and they stand behind the denial of oil on the sandwiches. Stated it’s due to shortages. Bit also that it’s only for meat sandwiches. Which is false. Every day tuna is canned in water and oil. Frankly in my opinion, the only way to eat tuna is with oil. You might think that a sandwich shop such as Jimmy John’s would understand and know the art and design of the sandwich and the customer experience but they don’t. I also went and designed a sandwich on the website and it allows you to build this sandwich this way I desired. Corporate was very generous and offering me a $2 off coupon for my complaint! Honestly, it made me laugh because they did not care about the customer experience one bit. I didn’t want any money. I just wanted the problem to be taken care of. I’ve been eating at JJ’s for 20+ years probably and I always order the tuna with oil at other local JJ shops. To just disregard your customer is a huge no-no. What a letdown. Like I stated to the corporate executive that responded to my complaint, I hope when you go to order food at the counter somewhere that they tell you, you cannot have what you have ordered, when you know for a fact, that you can! I hope that an angry hopped up sandwich maker somewhere treats you the same way that I’ve been treated in the North Liberty JJ’s. In a line filled with people, becoming a dishonored customer, looking like you are the one in the wrong. And when it happens, I hope you think of the guy that didn’t get the oil he requested. Done No Thanks JJ’s North Liberty"

"Sandwiches are made quick, but delivery times are a bad joke. It'll take 40 minutes to deliver a sandwich 2 miles. That's not an exaggeration or isolated incident, this has happened multiple times. Good as an absolute last resort, but I would order well in advance and not expect attention to detail. Most of your customizable options and extras will be ignored. Today's order was supposed to be cut in half with added avocado (there's a splash of avocado if you look closely haha). Hands down the worst Jimmy Johns I've ordered from. *** UPDATE *** The owner responded with a feedback form. I filled it out more than a year ago and never heard back -- I'm typing this in November 2021."