Genesis Health Clubs - Mills Civic 4875 Mills Civic Parkway, West Des Moines, IA 50265

"My husband loves workouts with trainer, Jeff Burris. His breathing n strength keep improving. Before working with Jeff he wouldn't workout. He was so sedentary he didn't think he could increase his heart rate without having a heart attack. Jeff motivated him, gave him info to answer his concerns n got him moving forward! Great trainer n person who listens n knows what clients need. Takes a holistic approach for the entire person! Highly recommend!"

"Went in to get membership information. Jen wouldn't give me any pricing information unless I gave her my information and "checked me in". Yea I just want prices, don't need you harvesting my information. Transparent pricing would be nice."

"Filthy gym. The locker area of this gym, specifically the sauna and steam room, is in a pitiful state. Attached are pictures of the sauna floor: dried leaves, dirt, and a visible layer of grime. It hasn’t been cleaned in weeks. Instead of cleaning the floor, the staff laid permeable mats, which of course will never be removed so that the floor can be properly cleaned. A sauna and steam room that see such heavy use need to be cleaned daily. At Genesis on Mills Civic, it seems they go weeks without cleaning. Not to mention the buildup of mildew in the showers and highly trafficked tile area. Maintenance issues that would take minutes to fix are also left for days or weeks. Who does Genesis higher to manage and operate their facilities? Do they have any experience? Why do the employees, trainers. or owners not take any pride in their gym? I have fixed multiple maintenance issues myself and provided receipts and accounts of my labor in the past. How was I compensated? Free guest passes! Lol It has reached a point where myself and other gym goers just roll our eyes at the level incompetence and apparent disdain Genesis has for its members."

"I’ve been going here for over a year. ALWAYS multiple items broke or not working. Steam room, dry sauna, Hot tub, showers, parking lot lights, hot water out, training equipment, etc…they don’t stay on top of maintenance or cleaning. Here are pictures I took this morning (tops of lockers). On a good note, The staff is very good and friendly, but cleaning and maintenance is absolutely HORRIBLE! UPDATE: tops of the lockers is cleaner. Thank you. Typical Sunday tho: Hot Tub was cold, jets still don’t work (been down for couple weeks), can we please get the showers fixed? (Some have no heads & handles don’t work right…turning to hot/cold not correct), box fan…I don’t think has been cleaned in over a year, broken door secure arm. This just men’s locker room. Issues with TV, equipment upstairs broken, and vents need cleaned also. Let’s get things corrected. Thank you!"

"Be very very careful if you shower here. They let the shower walls, black shower curtains, and shower fixtures get moldy and they don't do anything about it until someone complains. They allow cell phone use in the locker rooms even though the signs say they don't. Most of the paper towels dispensers don't work. There is at least one toilet with a bad wax ring, so the restroom area smells like sewage. The locker room is normally around 80-86°, and right now the ventilation seems to be broken in there completely. The hot tub is usually out of order, has missing tiles, and often the chemicals are way out of whack. The family locker room gets water all over the floor from the shower. Also don't stand on the floor in the locker rooms in your bare feet, and I also wouldn't recommend sitting on the benches. It's all covered in carpet in its absolutely gross, I don't know when the last time it's been cleaned. Really wish they would just get rid of the carpet. Rust falling in the pool from the heat ducts above. I like the setup of weights area upstairs it's nice and large, and half walls around it and through the middle give more places to do different workouts and break up the space nicely, and the walking/running track. However much I want to love this place, i just can't. There are often teenagers roughhousing in the weight areas (shoving each other into other people's way, etc), congregating around machines they aren't even using, lounging on the tables where they keep the towels, just being obnoxious. In over a year, I've never seen any of the many trainers stop and confront them. (Yeah, we've cancelled our membership...) Genesis, you need to stop trying to build new facilities and maintain the existing ones."