Best Western Plus Longbranch Hotel & Convention Center

"The bar was not open on Saturday night. We sat in the atrium chatting and the lady kicked us out. Closes at 10 PM. We were not loud or disruptive. Too strict of rules. Pool was nice but not allowed to have Any drinks. Not even water. Breakfast was good but they close at 9 AM. Worker told us to leave around 9:15 AM so he could clean up. So many weird rules! Great location and nice hotel but could be less rigid !!!"

"Nice hotel. Customer service was great and the rooms were clean and in good condition. The bed was as comfortable as any I’ve had. Didn’t eat breakfast but was told it is very good."

"Overall, a pleasant experience. The staff were all nice and friendly, with one minor exception, which I will get to. I chose to stay here for a couple of reasons. We've been there before and had good experiences, a wonderful breakfast and so on. The other reason was I was trying to find a room with something unique or special. Well, they have a room with a sauna and hot tub in it. I thought that would be really cool (ha ha) so I booked it. Both of those extra luxuries were quite nice. The room was huge and the bed very comfortable. We stayed two nights and it was the best sleep I've had in a while. The only real downer was the breakfast. We stayed Saturday through Monday. Breakfast on Sunday was subpar. There was nothing to spray on the waffle irons and, guess what, the waffles stuck to the iron! Just the way I like them. (not really) The hash browns were decent. The sausage was a bit iffy, being shriveled and dry, but it tasted okay. I had some grits, too. Instant. And you had to make them yourself with no way to measure the water. The only really good thing was the frosted flakes. I have memories of having a really good breakfast there in the past. Not this time. We went back over on Monday to see what they had, hoping it was improved - maybe someone had been filling in on Sunday and wasn't sure how to do the job - I dunno. We were being optimistic, I guess. On Monday, the "Gold Zone", which is what they call the breakfast nook, was closed. We found a long letter taped to the window in which it was explained, among other things, that if you want breakfast on a Monday you can get yogurt and microwaved sandwiches at the front desk. I'm pretty bitter over that, actually, as other than that we were having a great weekend. At the very least they could have told us at check in time that the Gold Zone is closed on Mondays. We'll probably come back some day. The weekend was certainly not totally ruined. Just very disappointed by the lack of a decent breakfast. It turned out all right, in a way. We found a place a short drive away called Morning Story that does a fabulous breakfast. I should mention, though, that this is a fairly quirky motel with a skywalk and decor in the game room right out of the seventies, complete with a spiral staircase. I love that! I would recommend staying. Just, maybe, don't get your hopes up for breakfast. I get it. It's free. I'm not sure it's worth that price, though."

"We weren't sure about choosing Cedar Rapids for a weekend getaway but we are glad we chose this hotel. Fantastic location, a sauna that gets hot, a fitness center that rivals Planet Fitness in a condensed version with an even better free weight area. The staff we very friendly and professional. The rooms were clean and attractive...and I pay attention to detail. My only disappointment was that breakfast ended at 9am. I sleep in a bit while on my getaways . Perkins was close and the service there was fantastic as well. Thumbs up to Cedar Rapids! We will be back."

"I actually love staying here have been in numerous times till I got into town a half an hour early asked when check in was they said my room was available but I couldn't have it unless I want to pay a fee of $25. That's customer sevice? I'm at the wrong place I'll be going to the competitors from now on I know I'll get better service, got into town early at other hotels numerous times never had this kind of a problem, ridiculous, sitting in my car for 30 minutes and the room is ready? that's the epitome of poor customer sevice if you look it up in the dictionary that's the first thing they'll give us an example. that's why you don't hire robots you hire people when AI takes over I'll expect that kind of treatment not yet."