Papa Johns Pizza

"I ordered delivery on the app & didn't notice that an old phone number. Est delivery time was 35-47min. After 1hr & 10-15min I check the app and it says "delivered". I call the store & they said the driver noted that they called multiple times, but no answer so they left. After figuring out the number was wrong, the guy on the phone asked me to come pick up the pizza. Then he said it's too late to send another delivery person. I asked if there's anything else we could do & he said I could get a voucher for my next pizza to be free. Instead I asked for a refund. Let me repeat - I HAD TO ASK FOR A REFUND. I was genuinely shocked they didn't refund me when they didn't deliver & I actually had to ask. After the call, I check the porch cam. Nobody knocked or even pulled into my driveway. Camera shows they pulled up along side the house, stopped, and left. Since when did the delivery drivers have to talk to you on the phone to deliver? It's a residential house... no codes or security doors... driveway was completely accessible. I'm just astounded. Were they just going to keep my money? Not only did they blame me, but they did NOTHING to make it right. I don't know why I'd ever trying ordering pizza from this location again."

"Papa John’s North 90th: I haven’t had any problems this year 2023. No one is perfect, but… Better ingredients. Better pizza. Papa John’s!"

"Seriously every time I order from this store they get it wrong. I don’t want to call back again because I don’t want them to think I am just wanting free stuff. But seriously?!?!? Every freaking time there is something wrong. This latest time I ordered it with bacon. I know small request but I paid for that. Get your stuff together people. I shouldn’t have to feel bad about calling for your mistake but because it is everytime I order it makes me look bad. So thanks for that."

"We ordered 2 large stuffed crust pizzas online through the app. Apparently, my clumsy fingers hit the wrong sauce for my pregnant wife’s pizza and when it arrived, quickly and hot she was disappointed. I called the store to reorder it, and they kindly remade it for free despite my insistence that I pay for it. THIS is excellent customer service and I will be patronizing this store as my go to pizza joint moving forward. Thank you!"

"I just ordered 2 of the Chicken Alfredo Papa Bowls and they were nothing more than a tiny layer of just toppings baked in the bowl that added up to be about 5 bites after scraping it all together in a pile. It was super salty. I will never order this again. This shouldn't even be a menu item. $7.99 for this? Really??"