Maui Mountain Cruisers

"Canceled our ride by email at 1:45AM on the day of. No reason given. Too late to rebook with one of their competitors. Should be zero stars."

"Our family of six had a great ride with Maui Mountain Cruisers! From booking to check-in and riding down the volcano everything was smooth. They did a great job of explaining what the ride would be like to put my kids at ease. We really enjoyed the history shared with us, We’d definitely use them in the future."

"Unsafe bicycles, no training and poor attitude of the owner. Such a disappointment. I had biked with this company twice before in the last 23 years with a much better and safer experience. My husband was new to this and the owner knew that. The helmets were not sanitized and this is during the pandemic. There was no direction or instruction. The brakes were worn out. Owner tightened handlebars by HAND and they continued to come loose. He has not kept up with technology so there is no Venmo or other cashless forms of payment processing besides his booking site…which he forgot his password. We were the only 2 on the tour. No guide running in front or back, just the owner in the van for part of the way down. We could only go up to 6000 feet vs the 10,000 as before. I think his business is going under. He’ll blame it on the competition but we clearly saw everything that was in HIS control was what was lacking in his company. Sad to see since he was first to start this type of business and I was so excited for my husband to have an incredible experience like I had in 1999 and 2004. I’m sure we rode the same bikes we rode back then. Makes me sad."

"Mike was nice but forgot a coat and a helmet for me!! I was the only on on the tour so I just went down the mountain by myself. The bike was old but had good brakes and handle bars that sat up so you weren’t leaning down so far. The seat was nice and wide. I also had to get off an walk it up one hill because it doesn’t have gears and no tension to peddle. I didn’t read the reviews before I booked it but over all if you just want a bike to ride down the mountain he can provide. Park does not allow bike companies inside for sunrise."

"No doubt a beautiful trip. My son and I made the best of it. Our first trip to Maui together, we get early (2AM) together, experience the sunrise together, but have to ride down the mountain separately. They split us into 2 vans just after watching the sunrise. My son was in the first van. So, they had already departed by the time we made it back down to the trailers. Turns out, my son asked to switch groups so we can ride together, the guide refused. I laughed at the guide when he told me to come take a photo with the bikes just above the switchbacks. I said "Not Without my Son". Choose your rides carefully if you cherish being with your family. Maui Mountain Cruisers certainly didn't care. If you are curious, our booking agent worked really hard to get 1/4 of our money back. I appreciated the effort by Paul @ Boss Frogs."