Moneytree

"Horrible. Didn’t even try to help. On top of that she lied about the company’s policy with such a belittling smirk on her face. I have been up for hour trying to find where it say I need the documents she demanded I have. I have not been able to find it!!"

"If you are not their race you won’t get a decent experience with customer service. I literally stood in line watched another teller call for the person behind me to service them. Every person EXCEPT me got greeted with a “GOOD MORNING!” I hate for people to work in customer service but only service SPECIFIC folks. do better. I just left I really don’t have the patience with these ignorant people."

"The most unprofessional waist of my time ever ! In a time of obvious emergency I am asked to not email documents but stand at a glass window like a prisoner with a keyboard and mouse accessible to me and the monitor on opposite side of glass as if I’m a danger to the screen. And told I needed to print multiple documents consisting of multiple pages with a computer that doesn’t even allow photos or documents to be viewed with the settings on the computer . So I was ignored by staff while I’m made to waist over 2 hours figuring out how to print documents I already emailed with a online application 2times. Let me remind you I’m not a computer person I work in construction. I am a Buisness owner from oregon in a state I’m not from at 5pm waisting critical hours only to be told after the teller throws out 99.9% of the documents I was asked to provide. She looks at one page of my 2021 tax returns says I’m not sure I can use them? (Most recent ones just filed last week?) she sees my company generated over $352,000 income and seeing as I had no start up loans no assisted and paid for all payroll and taxes out of my own pocket and we generously made donations and gave away labor throughout our first year. We happen to show a loss in profits. .. she takes 2 min to look at the document and says since this number is a negative we won’t be able to loan you the $300 to get home your asking for!!! Wow how unprofessional and outright embarrassing and rude! Not able to explain to me as why she came to that conclusion. I’m sure every company in the first year well 99% show a loss. And I’m sure money tree Itself has outrageous unnecessary purchases every year at the end of tax season in order to right off profits as to not have to pay taxes!! I’m highly disappointed and appalled at the lack of understanding or professionalism they show here! If your doing good and seem to be able to afford the loans and interest offered your turned down but if you look as though you might struggle or default, your offered is the max!! I will never return and never Refer anyone to this establishment. I would recommend spending your time somewhere else where they actually care about your situation and spend quality time to help you through the process instead of letting you waste valuable time in a time emergency."

"LOVE THESE GUYS!!!!! I have been a customer with them for 2 months now. I do mobile banking and receive my payment in handwritten payroll checks. Its cheaper to cash the check with them then deposit thru Walgreens etc than it is to JUST cash the check at the bank my company banks with. The Staff is very professional and courteous! They have been real solid too lately considering i lost some documents and the state of nevada takes forever to mail you your identification... Love these guys!!!! cant stress enough!"

"I am a new customer to Moneytree. All I have to say is Anthony was of great help. He was very thorough with everything. No hassle or issues. Great job Anthony and thanks for your help. Your customer service is on point."