LeSportsac

"Tried calling. Two gals hardly spoke English? It’s my understanding they’re the only retail store left and I wanted to purchase some items…"

"Super helpful and will post pictures later!! Grateful for military discount since my favorite styles were not on sale. Really loved the Aloha prints they have! Never shopped here before but I'm very aware of quality for a decent purse."

"30 to 70 percent off when we came to go shopping on whole store. All sales final, no returns."

"Warning: Shady practices, aggressive salesperson, ridiculous NO REFUND policy. A couple weeks ago, I was at the mall and wandered into the LeSportsac store as I was drawn in by the Hawaiian display in the window. Immediately the saleswoman was on me and I couldn't shake her. She kept pushing different bags into my hands and telling me how special the Hawaiian design was. First I mentioned how the color was pretty light and I didn't think it would stay clean with my young kids and she tells me it'll be fine as its machine washable. Then I asked for a different style of bag and she said "no, no, we don't have that one, but this one is better". I told her I was going to walk around the mall and think about it and she said "why?" I told her I didn't really want to carry a purchase around and she puts the purse into my shopping bag to show me how light it is and how it won't bother me. I admit, I should have just walked away at this point, but I did somewhat like the bag, but I really didn't feel like I should be paying $59 for a purse right now. I just felt extremely pressured and guilted into the sale. I finally said, "okay, I'll take it" and she rang up the sale. I felt regretful as soon as I walked out the door, but figured I'd just return it on my next trip to the mall. Fast forward to yesterday. I head back to the mall and tell them I need to return the bag (which I hadn't touched at all... tags on, still in protective plastic, pristine condition). The lady says no returns allowed. I looked at her in disbelief. She points to the little signs taped on the credit card machine "All Sales Final" and "No Refunds". I couldn't believe it. A retail store at the mall that doesn't allow returns? Seriously? The original saleswoman did not mention that important fact at all and she knew I was hesitant about the sale. I absolutely didn't notice the small credit card machine signs at all or there is NO way I would have made that purchase. There is no other signage in the store stating this "no refunds" policy. So I asked to speak to the manager. He comes out and looks at me blankly when I explain the situation. He pretty much keeps repeating "I'm sorry but it's our policy--no refunds" after each point I made. I told him how I felt pressured into the purchase and how the saleswoman didn't mention the no refund policy to me at all. He said it's on the receipt. And yes the main receipt says "no refunds" on it but then they cover it with the credit card receipt that is stapled on top so it's not easily noticeable. I mean, the whole thing reeks of fraud. Very dishonest at the very least. I told the manager that I had googled the return policy before I came back to the store and LeSportSac says refunds within 30 days with receipt. He said they are an independent store not affiliated with the national LeSportsac. I asked how on earth is anyone supposed to know that when they walk into their store? He then proceeds to tell me that I had a choice and I could have chosen not to make the purchase. Wow... really?? So nothing I'm saying is getting through at all. I was in tears at this point. He had absolutely no compassion or remorse about the situation. It was just "my fault". I told him this was not Pono at all and they had no aloha for being a store in Hawaii. He didn't care in the least. I told him I hoped that $60 sale was worth it and that I planned to warn others about this on social media. So fair warning to anyone shopping at this LeSportsac: NO REFUNDS. ALL SALES ARE FINAL. (they will let you exchange in 30 days with receipt toward something of equal or greater value--gee thanks)."