Grand Mammoth Resorts

"The local office and their customer service department were amazing. The home was beautiful, clean, and ready for our check in."

"We live in Santa Barbara, but hold season's passes in Mammoth so we go up often and love Grand Mammoth Resorts of Grand Welcome! We always have a great experience, they make it very easy to check in and out, even after hours, the houses are clean and close to the shuttle. Carlos, the manager is so friendly and professional. We will continue to book units with you guys over and over again! Many of their units are pet friendly. We love you!"

"We stayed at Aspen Creek. Location is within walking distance of eagle Lodge. The room was nice and clean, kitchen is well stocked. There was no wifi in our room. You have to bring your own Ethernet cable to plug in to your laptop. The stay was pleasant but the booking process was not. There were several different fees stacked on top of the daily room rate. Those were not made clear until i had entered my credit card info. I felt a little sour after seeing the total price. Check out time is 10AM. A bit too early for the tired folks who spent all days riding on the slopes."

"I'll start off by saying that I never complain in general and have never posted on a review board in my life but felt compelled to after my recent stay with this agency. We arrived at a cabin initially with no wifi after clearly being promised it in the rental contract. After three hours of back and forth we finally were accommodated a new cabin. After moving all our ski stuff to a new cabin and settled in late, we turned on the heater to discover a new horrendous smell of a rotting rat carcass which permeated every inch of the cabin. We removed the rat, cleaned, bleached and tried to suck it up overnight with every window open in the freezing cold. By 7 am the smell and cold were unbearable and packed all our stuff and went to the manager 's office. Michelle, the manager, very rudely implied we were just trying to get a free night out of this and sent a maintenance guy to check out the place who quickly returned and said the "smell wasn't that bad." At this point we personally had to drive one of the rental agents up to the condo who literally couldn't stay in the unit for more than 2minutes without gagging and promptly evacuating immediately. After wasting an entire day of back and forth and one day loss of prepaid ski rentals and lifts they finally agreed to change to a different condo. In summary DO NOT STAY OR RENT WITH THIS AGENCY. They are rude and incompetent and refuse to accommodate or fix any problem. Save yourself the headache and book with a different agency. Isaac"

"The place we stayed at in Hidden Valley (#27 or #37 i cant remember) but we love the place, stayed there three different years (over the last 4 years). This last trip I came home to find a charge of $6.50 for a 'cleaning fee' for mattress stains, a month after our stay, that we discovered at the end of the trip when we took the sheets off to make sure we didn't lose anything. I did not report this because (although I was a little disturbed by it) we had a good trip and can't expect everythign to be perfect, but this tells me two things: 1. they do not do a thorough job of cleaning the units (even when charged a cleaning fee) 2. when I emailed them about the charge, instead of asking me about the stains they just said it was my fault and I was responsible for the 'additional cleaning fee' and left the charge on there. I will no longer book through their agency, I am disgusted by the fact that they are charging me for their incompetence and it shows that they do not even TAKE ALL THE SHEETS OFF THE BED. (unit is great though awesome location and perfect for a winter stay/ also affordable)"