Orchid Isle Ford

"We just had our first service call with Orchid Isle Ford in Kona. All I can say is they were great. They were ahead of schedule and very accommodating with what we needed, since we lived in Hawi, over an hour away. I would like to give a special shout out to Margaret ‘Maka’ for being so nice and helpful from our first phone call requesting service, to giving us our keys for our drive home. Mahalo Maka!"

"We have to separate this into two completely different reviews: 5 stars for the new car buying experience, but 1 star for their service department. The service was so bad, this brings it down to a 2-star overall review. Service Department: Wow, are they horribly screwed up here. They don't get back to you when they say they will, they don't answer the phone most of the time (I had so stop in there a few times just to talk to someone live), and they have horribly long lead times for appointments. Then they called me after the long lead time and said they had people out and moved my appointment back another month. And then, when I brought it in, they wanted to keep it for several days. And then, they said they could only do about half of the service jobs I had scheduled because their main mechanic was on vacation, and wanted to keep it another week (which would have been a total of 12 days without my truck). When I said I couldn't do that and asked for another appointment, there was a 7-week lead time and then only two slots open, so if those two slots weren't convenient, you'd have to wait about 10 weeks. I started the appointment process in August, and ended up only getting 1/2 the work done on Oct 30. Crazy. And it gets even worse regarding charges. The only non-warranty work they did was an oil change and put in a new air filter. When I went to pay, they wanted over $300!! I said that they had quoted me less than $100 for the oil change and $30 for the air filter. They reworked it and got it down to just under $200, but that was with overcharging me a little on the oil change, but totally overcharging me on the air filter. They charged $50 to install it (which must have taken all of 5 minutes). These people are highway robbers with their pricing and their service is the worst I've seen in my 45 years of driving. I will NEVER go here again for any service. New Car Buying Process: I've only bought four brand new cars in my life, but this was by far the most pleasant experience ever. These people treat you with total respect and don't try to hard sell any additional services. A really easy and gracious experience. I'd recommend anyone to try them out for buying a car or truck (but definitely get your service done elsewhere)."

"Knowledgeable, friendly, and professional sales department who pay attention to your needs and wants. I got to test drive several vehicles until we were able to find the perfect car for me for a great price. I recommend asking for Dave Lawrence to help you find the vehicle you want."

"My dad ordered a small truck with David from Kona office, basic 22k with no options and left a deposit. When he came home an email came in with order confirmation, listing a $4500 "additional dealer markup" on top of MSRP. When my dad came back next day to see if mistake was made, dealer declined to remove markup in the amount of 1/4 of price of the vehicle. This is a disgusting practice of taking advantage of elderly kamaaina, Orchid Isle should be ashamed. Anyone who reads this - any dealer in California will gladly order you a car at or below msrp and it only costs $1500 to ship the car to HI. Avoid these rats at all costs, let them go out of business so someone decent and honorable can take over the establishment."

"The entire team at Orchid Isle Ford is AWESOME!!!! Mike set it up so that our brand new truck was at the airport for me as soon as I landed. I have never been treated better when buying a car. We will not hesitate to continue to buy our trucks from you all and get our maintenance done!"