Absolute Dental - Nellis

"After calling all week to schedule braces removal I am given an appointment here to only be told ny the manager upon arrival that they can't remove my braces. She refused to offer any service for that day and told me there was no point in speaking to the orthodontist to try and remove my braces. Upon asking the orthodontist she removed my braces and was very helpful but the manager became very accusatory of my case. Continuing to ask me who sent me there and she wanted names of other offices managers, she had a really bad attitude and I'm not even sure I can trust her to not tell lies or send my case properly to billing. She told me that the other office managers lied to me and she couldn't help me with any billing questions. This is the case of several offices however and the call center, Noone wants to take accountability or is knowledgeable enough to provide correct and accurate information. For these reasons and the lack of consistent orthodontist care from absolute dental I needed to stop treatment with them. My recommendation for anyone who is thinking of getting braces at any absolute dental location just don't, your money is best spent at different offices."

"Kathy and the team were most pleasant! At this time I am unable to use my voice so she was very sensitive to my needs. I was really interested in just a regular cleaning and she scheduled me on the same day! Alberto the hygienist was amazing! He was really good at what he did and encouraged me to come back in 6 months. Thank you to everyone in the office. I highly recommend this specific absolute dental where they are most pleasant understanding and go above and beyond."

"Absolute Dental on 169 N. Nellis also known as Southern Nevada General Dentistry Prada, PLLC. The clinic is run down and rather dirty (see pictures), even the kids Detroit is less than inviting. The floor looked as if it had not been mopped in weeks. The bathroom was filthy and the general exam areas were not clean. The kids toys in the lobby were so filthy they should be burned. The lobby itself was in disrepair even as sparsely furnished as it was. The staff was very friendly though someone screwed up my insurance information and they waited to tell me until we showed up. As it happened my insurance was closed that day and I had to pay out of pocket almost $200, due to their poor communication. They had called me the day prior and never mentioned an issue with my insurance. The cleaning for both of my children was by far the fastest and least comprehensive I've seen. It took 2-4min for each child. I’m not a dentist or dental tech but it seems quick. Again I'll reiterate that the staff was very friendly which at least made the in-person customer service aspect pleasant. I DO NOT RECOMMEND THIS DENTAL OFFICE...IT IS HORRIBLY FILTHY..."