UNLV Orthodontic Clinic

"Well, first I’d like to say the students that actually do the work are awesome! As far as the two ladies that work in ortho at the front desk, I can’t say too much nice things about them. They seem to always get on their defensive when you ask questions about your payments. Today being March 18, 2024 I have been going since 2022 for some reason today I have had to pay $250 payment which makes no sense Because I just made a $250 payment not too long ago. My payments are usually 125 and it almost seems like they try to make stuff up When I have been on time with my payments every time except probably twice, I was short. My advice to anybody that goes to this place make sure you keep your paperwork your receipts because I almost that these two ladies are up to something at this facility. I’m not 100% sure but it’s either I’m getting charged more and they’re not putting into the system Or they are skimming money and not notating it as payments paid. Because it almost makes me think like if I’m talking to one lady and then you have the one lady that’s next to her that gets on the defensive I'm questioning my payments that kind of raises red flags. Why would you get defensive? Not to mention how did I miss payments or missed whatever in 2022 and then you change it from 2022 to 2023. I don’t know these two like to make excuses they get on the defensive when you question and anybody and everybody has a right to question what they’re being charged for their services. All I got to say is for people who go here be careful Make sure you get your receipts It’s sad that you can’t trust anybody anywhere at any time Not even businesses like this. Just use caution I will give an update because I feel like I am being over charged."

"FRONT DESK STEALS CASH PAYMENTS & BUSINESS OFFICE SUPPORTS THIS BEHAVIOR My daughter is a current patient of this clinic since 08/2023. At our initial visit Ana the receptionist provided a copy of our contract and verbally stated “patient will not be seen without payment and, must be accompanied by an adult”. The payment of our December 13th appt was made in cash to Ana by the patient’s father; in front of the patient our 16 yr old daughter. The front desk and business office did not allocate the payment to our account. When I received a statement the first one since we pay every time; surprised I called immediately. Spoke with Ana and was told supervisor would call me back. After speaking to billing dept and, front desk supervisor. Resolution: I need to Repay Decembers visit due to dad not saving receipt. Unlv ortho clinic - cash payments are not tips!!!! The supervisor states that without a receipt the missing money is my responsibility. On my visit today, I notice the inconsistency with the receipts demanded. As I paid with a credit card; instead of being given a letterhead (like in the initial and my previous visits); the supervisor offered me a credit card machine printout. I’m extremely upset about this because the clinic is inconsistent with the receipts and check in processes. The waiting room needs cameras. It’s insulting that they are not in place for these issues considering the inconsistency of the receipts handed to patients. Unfortunate that the saving of coming to the school goes to the front desk and/or in making double payments."

"So far, so good. Dr. Mesko put brackets on my son this week. My brother who is an orthodontist in Denver told me if I don't have him do the treatment, go to the UNLV Ortho Clinic. ☑️"

"I have been going to this clinic for almost two years. I have a special case because of a medical condition and Dr. Baker along with the rest of the staff is beyond helpful, kind and patient. Dr. Baker is very thorough in explaining each procedure before she does it, while she's doing it and what needs to take place when she's done. She holds conversations with me to keep me calm and I've never had a visit where she hasn't checked to make sure I was doing okay. Anything that I have had concerns about if she didn't have the answer she got back to me within a timely manner. Dr. Baker is very compassionate and I'm so grateful she is my orthodontist"

"I love this clinic!! My braces were just removed and I am highly satisfied with the results. My orthodontist was Dr. Erin Ma and she is so awesome. She's the best ortho ever! I appreciate UNLV and the efforts they have put into making my teeth perfect."