Fabulous Freddy's Summerlin

"Well, I have definitely seen better. While the kids working the carwash are polite and quick, being quick means nothing if the right markings are not applied on the receipt. I paid for the best exterior, and my truck was still covered in dirt from the recent weather. My wheels and tires were not touched. I just learned when I went back for the 4 day rewash today that the markings were incorrect and had to defend getting the rewash when I paid for the wash that offers the rewash. Again, today, my wheels and tires were not touched. My truck still has dirt on it, even after a second wash in 3 days. I like the idea of having the guys with the brushes before going into the wash cycle, but it's useless when brushes and power sprayers can't get off dirt from wind storms and rain. I would've thought that having the proper markings on the receipt that I would've gotten what I paid for even inside the wash. Unfortunately, again, I did not. I can partially understand why the tiresdidn'tt get touched as the line was backed up and about to cause accidents inside the carwash. Bu I do not understand why i wasn't directed over to the detailing center, so the last bit of my paid for services could be completed. Unfortunately, I paid for incomplete services twice. I took my wife's car after dropping off my truck at home on day 1. The same experience happened on hers as well. On the 4 day rewash, she was right behind me in line. Can't say I am willing to go back and waste money."

"This has always been one of my favorite car wash go to place. I don't live close by but when I'm in the area & in a need of a car wash I like to go here. My car was in dyer need of a good cleaning inside & needed a wash. It was cloudy the day I went (01/31/2024) & I was OK if it rained before I got home. I know that they honer a free car wash if it rains within 4 days after you got your car washed but when I live in Henderson its not feasible to come back. I was more concerned with getting the inside of my car cleaned. The girl @ the little booth when you pull up to pay & order your car wash was super friendly. Very nice, I liked her attitude. Taylor is the name on my receipt. I had a $3.00 off coupon for checking in on Yelp & apparently it was my 10th car wash so I earned "up to a free VIP car wash" but I ended up going with the one above the $30 VIP because Taylor told me its a better job on getting the inside cleaned as I voiced to her that was my main goal that day. I still got a nice discount for it. It wasn't busy this day so I took my car thru the car wash & entered into Bay #2 were I was directed to go by the guys who towel dried my car off after coming out of the car wash. Once I got into the bay I was greeted by a young blond guy with a big head of hair on top of his head. He asked me if I had any special requests & I told him "please make sure my sunroof gets cleaned as its gotten missed in the past, blow out all the crumbs in between the seats." I had taken out my cup coasters & asked for them to be cleaned. I told him that the inside was really dirty & pointed out some spots & told him I was focusing more on getting the inside of the car cleaned & to please, not "disappoint me." He told me "no, problem" & he could take care of my needs. There was a girl who was there too, her name was Nicari (sorry if I spelled your name wrong) who I had small chat with. I told the crew I'd be inside the gas station while waiting. I went inside to gamble while I waited. The staff inside was nice & they still let you have a "snack & free drink" while gambling. I got one of my favorite sugar cookie & a fountain soda water. I didn't win & the blond guy came inside to tell me my car was done I told him I'd be a minute but he gave me my car key. I said "hey, I need to check the work & tip you" he said "that's ok, you know where to find me." I went outside & to my disappointment my car had water spots on it & the inside had all these crumbs around the floor by the seats & floor matts, as if they weren't removed. I was DISAPPOINTED & Nacari happened to be walking by & I told her. She told me she would take it back & get it taken care of. Well come to find out she was on her lunch break & took my car back & cleaned up the drivers side & another male took care of the passenger side. Well guess which side was better?? Her side....the guy who brought my car back had to clean up the crumbs that were left behind on the passenger side. I was in such disbelief & disappointed in the job that was done on that one side after sending my car back. I hate to say this but FF has gone down hill. It wasn't even busy the day I was there. There was NO excuse for the 1/2 "bleep" job that was done, the 1st time & the 2nd time. This makes me want to look for a place closer to home to clean my car. I know I got a discount but that shouldn't matter. You need to hire kids who like where they work & are proud of doing a good job. Kudos to Nicari for taking care of the "boys" laziness but I don't think I will venture back here next time I'm in Summerlin."

"I paid $55 for a car wash and what did that get me? A car that I still have to clean. Lazy job. My matts were power washed and just put back into the car without drying. I have carpets underneath obviously so those are now wet. The amount of streak from the shine product that they used is horrible. They did not wipe it down properly. Still dust all over the console. Needless to say, do not spend your money at this place."

"Team, great welcome, good car wash, but horrible attention to detail. I paid $50 dollars and I was disappointed. When I pointed this out to two employees they just shrugged their shoulders and said, “I understand”. It was QC’d. I just spent 30 more minutes detailing the car after spending $50…"

"I went and got my SUV washed yesterday. The people were very nice. However, when they pulled my car up, I could not believe how filthy it was still. There was dirt and bugs on my grill still and dirt spots here and they’re all over my entire vehicle. They didn’t wipe everything down. There was water spots and to tell you the truth it was still dirty after they were done. The young kid that deliver in my car to me, started to clean things better for me, but even after that, I had to redo quite a bit of it!! I will never go back to Freddys again. I spent $25 and tipped the sweet gal that I paid for the car wash. I tipped her two dollars then I tip the kid that wiped my car down five dollars and even after it was delivered to me dirty the poor kid I didn’t want to not tip him so I tipped him another five dollars. Just cause I’m a nice person. Not because he did a good job! Totally disappointing will never go back again!"