Meineke Car Care Center

"Update: Changed to to Camino El Norte because the Ann Rd shop not only could not do my alignment or balancing my tires after I made an appointment to use my points than told me I could use my points at any Meineke but you cannot some don’t. So I went to the Camino El Norte and they did my oil change inspection ailment balance and rotated my tires using all points. And Ann rd still has no smog station and did not perform an inspection the last couple times I have been there along with changes managers every time you go in they were my go to now I am going to Camino El Norte because I don’t like people lying to me this shop really came through for me and were equipped to do it all."

"So I brought my car in with my cat. converter stolen...my car had been in a body shop for two plus months and it was stolen...the body shop never told me even though I had a suspected exhaust leak. Cory was shocked when he put my car up in the air and saw that not only was it stolen but a pipe had been welded back up in the place of the cat being stolen. I filed a police report and worked with my insurance to get this fixed. I told Cory I was not comfortable leaving my car overnight after what had happened to me and I asked if we could make arrangements so the work could be done in one day. Cory and his team were great, they worked with me to get the parts, made sure we had a day where the work could get done in one day, he walked me through the entire process of what they had to do to fix it. Honestly, it was such a great experience. On top of my situation, I noticed another family in the shop and when Cory was explaining an issue to them, he brought that family out to SEE what was going on with their car. I really appreciate the transparency that I experienced there."

"I took my Honda CR-V to a Meineke dealer to diagnose the problem with my car because they are close to home. Meineke came back and said I needed a new fuel pump and there were air intake issues. Total for the service would be $1300 - $1400. This seemed like a lot and I wasn't sure it was accurate. They also said I needed new spark plugs. At that point I knew they were not being honest. I had taken my car to the same shop a few months earlier. They said I needed new spark plugs then too. I took their recommendation and had them put in new spark plugs. When I said to the Meineke service tech that they had put new spark plugs in just a few months ago, he stammered and said, "Oh, I guess, maybe, the spark plugs are okay then." They charged me $100 to diagnose problems that were non existent! Then, they charge a 3% surcharge if you pay with a credit or debit card. I feel that should be their cost of doing business. Their total recommendation was going to be over $1400 for what they said needed doing, plus an oil change. I denied the service and just had the oil change done. I paid over $200 for the oil change and the diagnosis fee. I decided to take the car to Findlay Honda to see what they found. At the end of the day, I only had a crack in an air intake hose. They also recommended I have the fuel injectors cleaned. The total out the door was under $400. I will NEVER return to Meineke. They lied and padded the bill with services THEY HAD already done just a few months ago. They said I needed a new fuel pump that I didn't need! BEWARE!"

"Recently had a mishap at the 2005 south decanter location, a bit of a headache trying to get the problem resolved. Apparently the part was defective that was installed on the car. However both locations were sympathetic of the incident. I originally reached out to corporate because I did not think the shops themselves could do anything to possibly compensate me for the inconvenience/ extra money spent in commute due to a disabled vehicle. I was wrong both the original location and the Meineke I chose to go to( due to it being closer to home and the free tow option up to 5miles) reached out and took care of me. I now have my 2018 Jeep compass back and it’s running great. Thank you."