Welcome's Auto Body 1772 D Street, South Lake Tahoe, CA 96150

"There's no follow-through, especially if its an insurance claim. I sent my car to be repaired, they kept it for three months. And did not fix the main issue. My car was hit from behind so the gas tank didn't register gas. They replaced the door but not the gas tank sensor. They told the insurance company that the gas tank wasn't an issue from the accident. How would a BODY shop know that without a mechanic? They did not want to pay for the rental that they themselves said they'd have to pay for. Since the repairs weren't done during the 3 months they had it."

"Got an estimate, went ahead and booked a service appointment ASAP, which was around 3-4 months. Went to drop off my truck and was almost immediately told that the estimate was going to be much larger. Left the truck overnight for another estimate, came back $2200 more (200%) than the original, AND was also told they couldn’t even do the repair. Asked them about the specific part the first time I took it in and was assured it wasn’t an issue. Thank you Welcomes Auto Body for wasting 4 months of my time for NOTHING! Go elsewhere with your business."

"I hope I never have to go back to Welcome's, lol...but life happens and vehicles get damaged, and if mine does get damaged again I'll definitely bring it here first! Welcome's rocks...I had 2 major incidents this winter (it was the snowpocalypse here in Tahoe) and for both of these Welcome's worked with my insurance and did stellar work, all while giving clear and prompt communication. Highly recommended!"

"PLEASE SEND MY DRIVER LICENSE BACK! My vehicle was towed during my Lake Tahoe visit in Nov 2022 and when I picked up my car and paid the necessary penalties and fees (almost $500). Then a day later I realized I didn’t have my driver license, called them up and been told my driver license was there and they asked my address so they can mail it back to me. WEEKS have passed and no mail showed up. I called them up again and they said they sent it and it should arrive in the mail soon but again nothing showed up in the mail.. I told them I can pay but still no luck!"

"I just picked up my '21 Dodge Ram from Welcome's. They have have had it for nearly 3 months. I chose them because they were guaranteed under my insurance and got a good vibe from meeting the owner (Roy) and his daughter (who runs the office). I waited 3 months, since I was violently struck from behind by a commercial truck, to finally get it in. . I have been severely disappointed in the company. My experience has been nothing but negative. Been given the run around about when it would be done, from the start. The person who was given the case, became evasive on when it would be complete, and kept blaming it on parts. I like to give the benefit of the doubt, but as time went on, I noticed that her story didn't jibe. Originally, told it would be ready Nov 6th (after having it a month). Dates kept shifting and obvious lies were created to string me along. It's now Dec 22. The case manager called me 3 weeks ago to tell me that I could pick it up (the guy needed to wash it and was coming in on Saturday to finish it). I showed up the next week and could tell that she was being elusive. She walked me to the garage, where the front bumper was off, and now they were waiting for more parts... Huh? Told another 10 days. Received a text message from my insurance congratulating me on getting my vehicle back on Dec 20th... I called Welcome's to inquire about the message, as I had heard nothing from them. "Yes, it's ready, pick it up tomorrow". The day I finally got it back; Dec 22, took it to the gas station, only to find out repairs that had needed immediate attention after the accident (headlamp out, wiper reservoir leaking, right tire rubs the frame when turning, etc); hadn't been fixed. God only knows what damage is done underneath the hood and frame and hasn't been fixed. I thought the owner might call to provide some sort of explanation, but evidently he doesn't care about his business, nor about the quality of work (or lack thereof) of his employees. I highly recommend you practice due diligence before making the decision to leave your vehicle with Welcome's Auto Body."