Firestone Complete Auto Care 5691 Rickenbacker Road, Nellis Air Force Base, NV 89191

"My truck went in with no service engine light, however the engine would shutter when I gave it very much gas. It was in the shop for the time schedule and returned to me after closing time. On the drive home it lacked all power, worse than before. When i got home where i had a flash light, since it was dark, i found the mechanic had not re-attached the air tube from the intercooler as well as a vacuum line. I reconnected those and drove it back today to have it gone over for other missed connections and the service engine light came on. The mechanic is not in on saturdays so i am stuck without my truck until monday. To make it worse, the service manager was not apologetic in the least for the major inconvenience and possible engine damage that may have occured."

"Great staff of employees. Great communication with the customer. Awesome work on vehicles. I trust this Firestone Location over the others I've gone to."

"I'm extremely disappointed with the service I received. I took my car in for a diagnostic and was told I needed a new water pump, tension rod, and timing belt (kit) at the minimum because I had a coolant leak. They had my car right around 1 week and the repair totaled a little over $1,600. After a few days I noticed puddles on the ground so I took it back. After a little more than 2 hours I was told my car was ready and it just needed a clamp and there should be no more leaks. Needless to say, 2 days later I'm back because there are even bigger puddles under my car! I went in and now have an appointment in 3 more days. I definitely didn't pay all that money just to keep making trips back to them and still drive away with the same problem. I thought Firestone lives by a guarantee to be fixed right the FIRST time. The fact that I'm back a 3rd time for the same issue is ridiculous. I feel like I've been screwed and have wasted money because the same problem exists and now the temperature is rising! I wouldn't recommend going there if you have anything major needing to be fixed."

"Everyone I interacted with at the Firestone Dealer was prompt, pleasant and professional. The tires were installed in a timely manner and for the exact amount they had quoted me."

"Went for a tire rotation and oil change. Craig was very friendly at the front desk. Scheduled my appt at 0900. Service was on time and completed in a reasonable amount of time. Rick the mechanic was AWESOME! He was super friendly and knowledgeable gave me an update about halfway through with a time estimate. I would come back to this store for Rick. His demeanor and attitude made me feel like I was getting quality work done."