KK HEATING @ PLUMBING

"Thoroughly happy with their service and installation. In summary, disregard some of the low reviews – poor experience could be attributed to bad attitudes from both parties, but I did not experience that. You get what you give. I was directed to KK Heating and Plumbing (“KKHP”) from my home warranty service and was honestly hesitant based on the Google reviews. I am in the construction industry and deal with contractors on a weekly basis so I was at least comfortable with "being uncomfortable." I accepted the service dispatch and was called soon after by Eldon to advise me what time he would be by the next day. He arrived on time and was very friendly. He quickly diagnosed that my water heater was bad (over 12 years old with no maintenance from previous owners) and then proceeded to advise me what to expect from my home warranty company. This included the additional work (and cost) required to disconnect and reconnect piping, gas line, and ventilation since the warranty company only covered the water heater itself. The warranty company reviewed the request the next day and provided the anticipated cost for installation of the heater. I called KKHP and discussed the timeline for the work. They gladly explained the process and worked with my schedule. I received a call a few days later when they received the water heater and was walked through the process again. Very informative and helpful. They came the next day and were in and out in a few hours. Greg was extremely professional and thorough in his training to me on proper maintenance and settings to ensure longevity of the heater and our safety. Would recommend KK Heating and Plumbing!"

"K&K heat and Plumbing in Rockford. Mn. Avoid! Never returned my calls..4 weeks later called & came to do the services after another 4 days.later. Very rude, unprofessional and Eldon was yelling at me to "GET the hell out of the kitchen" when I simply asked a question about the new appliances! His partner did apologize for Eldons bad behavior but...not ok. Scared my 5 yr old granddaughter."

"Very disrespectful over the phone when he actually bothered to return a phone call. Seemed confused about the issue and definitely confused our project with someone else's (we had toilet issues and he called us talking about how he'd have the hot water back on in no time). Never showed up when he said he would, and wrote up a false report to a warrantee company so that our claim was denied. DO NOT WORK WITH THIS COMPANY!!"

"Eldon, the owner, came out on a Saturday (in which KK Heating and Plumbing normally does not work) to fix our gas leaks for us as he knew it was unsafe and he cared enough to take time out of his weekend to fix it when no one else would. He was professional and very honest. He also recommended we get a new water heater (as our is 12+ years old and had sediments in it) and went through the trouble of contacting our home warranty company for us to push the recommendation through. We are very appreciative of Eldon and KK Heating and Plumbing and would recommend to others."

"Our water heater went out and K&K got the call to come out via my home warranty service. Not only did the repairman show up earlier than scheduled, but he was able to quickly diagnose and fix the problem. In a nutshell, we were very pleased with the job K&K did for us. They were efficient, pleasant to deal with, and most importantly, we got our hot water back on!"