Detailed Home Solutions

"BEWARE! Recently, I engaged Detailed Home Solutions to sell my property within a home I had been maintaining while out of state. The proceeds were necessary for a short-term infusion of cash and to liquidate belongings I no longer needed. I needed to conduct the process remotely. When I spoke with Ingrid on the phone, she appeared to be engaging and on the ball, although she did not have any good things to say about her former employees, who now run a competing business. Before the sale commenced, we discussed items I did not want as part of the sale, and she agreed. Further, she would set aside anything that was personal. The sale proceeded in a timely fashion. The amount she could get for the items appeared lower than expected, but it is the Fargo market, so limiting expectations is essential. Plus, I expect that everyone thinks their items have more value than they do. I was resigned to that part of the process overall. The problems began when she sold an iPhone. The conditions for all the sales were advertised as “as is“. When the customer could not unlock the phone, Ingrid appeared to have given them my personal cell phone number, which they called and texted relentlessly. She decided to refund the customer for the item. There were a couple of other refunds that she gave in contravention of the stated conditions for all sales. Those are relatively minor things compared to what came next. She advertised, conducted the sale, and processed the transactions. All money was deposited into her business account. Following that, she deducted her commission and what she said were her expenses (although she has yet to provide me with a detailed accounting of costs). The remainder was sent to me as part of the total amount of money sent to me. Apparently, during the process, a customer was charged twice. That appears to have been an end-user error while using the Square app — which is why Square refused to refund her processing fee. Ingrid contacted me in a panic, insisting that I had to pay her the entire amount of the over-billing. When I pushed back against that, she conceded that she would deduct her commission from the cost. Ingrid should also have removed her expenses, but she refused to do that, and she refused even to give a detailed breakdown of what those expenses were. She took absolutely no responsibility for it. She claimed she had absolutely no blame for her mistakes during a sale, even when the error was hers alone. When I pushed back against her on my responsibility for repaying the over-charge, she threatened to call the police. Then she threatened lawsuits. As I said, Ingrid assured me that anything she found that was obviously personal would be set aside and boxed up with all the rest of my belongings that were not on sale. Ultimately, she stated that she took photos of personal objects and documents, and she sold them and only let that slip when I was disputing her claims for money. Ingrid even sold my parents’ wedding photo. Further, she threatened she would post pictures online if I didn’t pay her money or if I even wrote the review that you are now reading. Her texts are vicious (I have saved them all). Mine have been reasoned and respectful. My only reason for paying her is that going to court and dealing with this personally would require a trip back to North Dakota. Otherwise, I would have been happy to expose her in court. For the amount of money that is outstanding to me, it’s not worth the effort. My most significant concern is she takes absolutely no responsibility for any mistakes in billing that she makes and skirts her liability to the customer. She is anything but professional or courteous. I agree with the review that M posted to a tee. I had initially tried to contact her competitors first. They had not got back to me for several days. By the time they reached me, they were profusely apologetic that the message had been missed, but by that time I had already signed with Ingrid Act in haste, regret in leisure."

"We went to a sale this past weekend - great sale - well set up. We got great items! Ingrid very accommodating with picking up items - fair prices - she even helped us load it up! Thanks!!"

"I highly recommend working with Detailed Home Solutions. Ingrid went way above and beyond to make sure that our estate furniture sale was successful. We couldn’t have done it without her. Our house was sold and we weren’t in town for the closing. She took care of everything for us and saved us a lot of headache. She’s very professional and responsive. After the sale she also made sure that our house looks clean, tidy, and ready for closing day. She is awesome to work with!!"

"Best estate sale in the area by far! Honesty, integrity and ethics are values that Ingrid holds high at the forefront of Detailed Home Solutions. There are always quality, unique and interesting items to choose from at a Detailed Home Solutions sale! Ingrid makes it easy with top notch advertising and always hundreds of quality pictures to preview online before each of her sales. She and her courteous staff always go the extra mile and do a wonderful job of cleaning, polishing and staging all sale items. The china and crystal always sparkle! From artwork and furniture to jewelry, clothing and electronics and sometimes an occasional vehicle are all on offer at a Detailed Home Solutions sale. One never knows what one may find! It is always an exciting, friendly, high energy and light hearted atmosphere! She also has a bid box for certain items to add to the fun and excitement. Ingrid and her knowledgeable staff are always helpful and do an excellent job of answering any questions one may have at her sales. Helpful, attentive and friendly service. Lightning fast checkout with all forms of payment accepted. Quality and unique items to choose from and complementary tasty cookies and bottled water for her customers! What more could one ask for in an estate sale? GO! You won't be disappointed!"

"Our situation was somewhat unique - we sold a home in Arizona and needed to dispose of the furnishings in our Fargo house in order to use those Arizona items. I contacted Ingrid and she met with me to see if this was doable, as we would remain living in our house. We made it work!! The work that Ingrid did was nothing short of phenomenal. She proved to be a master of staging items, making them attractive and so appealing! An example would be tying up quilts I had made with coordinating grosgrain ribbon. That was an extra added touch that made them look so nice. The sale didn’t feel like you were at a hastily thrown together garage sale, but rather shopping in a store! Her years of experience in this business proved to be a real asset as she is very organized, has the necessary equipment to conduct the sale efficiently, knows how to research the current selling prices of items and makes the sale extra special in many ways. I also felt she was completely trustworthy, a key characteristic in this business. She goes above and beyond to make the sale successful. I couldn’t have been more pleased with Detailed Home Solutions and would not hesitate to highly recommend them!!"