Craig Medical Center

"Horrible service waited over two hours just to have medical forms filled out! Had a appointment, seen people that arrived after me leave or be seen before me! Looking for a new primary care provider! Will not be returning"

"DO NOT!!!! BECOME A PATIENT HERE! This company use to be a great place, I was a faithful patient and referred many people here for years. Apparently they went under new management as of April 22 and all they care about now is money, so much that I just experienced them make fraudulent doctor appointment so the doctor can charge the insurance company. My daughter and I saw the doctor on 9/18. We needed to do blood work however hadn’t fasted so we had to come back the next day. We returned 10/19, the VERY RUDE lady in the front office proceeds to tell me that I have to pay another copayment and because my daughter needed the doctor to sign a release saying it’s okay to continue playing sports (because that’s why he seen her the day prior) we now had to sit as a walk in and wait to see the doctor for a brand new appointment. So in 24 hours we were charged 2 copayments (one each day) and two doctor’s appointments (one each day) for ONE CHIEF COMPLAINT. The reason we had to schedule another visit to see the doctor was because “she knew the doctor and he won’t sign the paper to release my daughter unless he sees us again”. I was told the reason why I had to pay the second day was because it was a new day. If I would have been fasting the 18th then I wouldn’t have had to pay for my blood work. Keep in mind I was never advised to fast prior to the appointment. The lady in the front office proceeds to tell me it’s my fault that I didn’t fast and that I was charged again. She proceeds to tell me that I could have went to quest (which BTW I found out after this happened that if I went to quest there would have been no copayment) instead of coming back here. she even went as far as to explain her reasoning for charging the second day was equivalent to walking into a store, purchasing an item and breaking it. You have to return to the store and buy another item. I proceeded to inform her one has absolutely nothing to do with the other because if we are going to use that analogy, then my first visit on the 18th was my first purchase and my item isn’t broken. I’m only here to complete my purchase of the first item. She was completely unprofessional and only listened with the intent to react not with the intent to understand/help me understand why they operated this way now. Sorry I know the post was long but I hope it helps you understand what type of company they are now."

"they open at 8:00 I show up at 8:00 they don't open the doors till 8:15 minutes . I've been here for an hour now second person in the building and still haven't seen the doctor. these doctors need to value our time as much as they want us to value theirs this is b*******"

"If I could give negative stars I would. This facility is unprofessional, I provided all my information and filled out a form allowing them to request my prior medical records in order to see a specialist and have a second opinion. The Nurse practitioner was nice and seemed as she cared, unfortunately, 3 weeks went by, and no follow-up. I called and was told they had no records of me completing the release form, I went back and forth with the receptionist with no help. I felt hopeless and frustrated. I was told I had to go back into the office to complete the form so they can request my records. I then followed up with my insurance company to see what they advised, I was told that they to had tried several times to reach out to the clinic to have them correct some information they messed up on but had no luck in obtaining a response. I am now changing providers as they are unprofessional, lose personal information which makes me feel uneasy, and show that they are just careless about their patients. I do not recommend this office to anyone and am sorry if anyone else has had a similar experience."