Capriotti's Sandwich Shop

"Can't go wrong with any sandwich. Seems a bit pricey, but so is everywhere else. Good food."

"Good sandwich and great service. Prices are also very reasonable."

"This shop is a million times better than the one of Vegas Blvd. Never been disappointed here."

"Capriotti’s isn’t my favorite sun shop already, but my fiancé loves a Capastrami and once in a while I break down and agree to choke down one of their sandwiches. It’s not that it’s terrible - it’s that other sub places are better. However, this PARTICULAR shop is horrible! After repeatedly disappointing visits I’m putting my foot down and we are NOT going to this store anymore. I could tell you about the visits in-store where the staff is rude, talking in their phone while working with their EarPods in, or the visit where every table was dirty but the team stood behind the line and never came out to wipe a table (when we were the only two people on the ayote!), but I won’t. I’m going to focus on the most recent experience with a pickup order that wasn’t prepared properly (surprise!) and the pitiful state of their management and corporate leadership that has refused to even respond to a customer complaint. On September 13th we ordered a Capastrami (of course!), a tuna sub, and a brookie. Only the Capastrami was right. They were out of brookies, and they could have subbed out a cookie but they were out of ALL desserts. So they threw a bag of chips in the bag. The tuna was requested specifically to have no oregano - because first I never want this on a sandwich and second, because why would you put oregano on fish and mayonnaise?! One bite in I almost choked on the oregano. Not only did they put oregano on my sandwich - there was SO much it looked to me like they purposely smothered my sub as a joke. It was literally inedible - and I threw it away. I logged on to the app and submitted a request for follow up; I also completed the online survey they sent and requested follow up. I just put $10 directly into the trash can and expected a refund. It was a weekend so I didn’t expect follow up until Monday, but someone at corporate Capriottis reached out Sunday. She was pretty nice and asked for a copy of my receipt, and added a free dessert back on my account. When I provided the receipt as confirmation of my purchase though, things went south. She apologized, but couldn’t provide a refund because this is a Franchise Location. She told me she would send a message to the franchise manager and I’d hear back. After waiting about a week I followed up with email back to Capriottis corporate contact, but never received a response from Jessica. Ignoring the issue made the situation worse, so I sent another follow up on September 27th. This time Jessica responded that she’d follow up with the franchisee again, and this time she’d copy the corporate director. Well nothing has happened yet. So here I am telling you to not visit this store. If you do - don’t order online! Go into the store (be sure to take a wet towel to clean your own table) and make sure that your sandwich is right before you leave. Cross your fingers and hope nothing goes wrong - because no one cares. And of you have some money and looking for an investment - Capriottis must be a great option, because they’re corporate team can’t do anything hold franchisees to standard. Do what you want with their name. It doesn’t seem to matter."

"So FREAKING delicious! Wanted to try this place while visiting in Vegas, and had to go back AGAIN for trip home sandwiches! SO GOOD! New staff was being trained but the were friendly! Very customer service oriented! Make station there where u can watch EVERY step as ur food is prepared! So GOOD! Need this place in Cali! Will be our go to every time we're in Vegas! THANKS GUYS! KEEP IT UP!"