Firehouse Subs Rainbow Pavilion

"One star for the group of male employees too distracted to do their job. Waited 10 minutes for a sandwich that was sitting on a shelf because no one can communicate"

"I had a small turkey sandwich meal for $12 and the roll was so tiny it fit in my hand. It was the width of a hot dog. That was def not a $7 sandwich. It was more like a slider. Very expensive, for a snack."

"Employees need training. Ordered on the phone, came in and was told it wasn't ready and they'd let me know when it was ready. People walked in and ordered for 20 minutes and got their food so I asked what was going on. "Oh your order was here waiting, no one got it for you?" Got some nasty hot sandwiches since they were cold as hell by the time I drove home."

"I attempted to make an online order for 17 individual sandwiches for my office for the same day. The website would not allow me to place the order. I called two different locations and they both said the website was down. I called this location and they said I could not make the order over the phone since it was more than $50 and that I had to come in to place the order. I drove all the way there to order in person. As the cashier was about to place my order the manager walked in and said I could not order because it was considered “catering” and that they agreed the day before that catering orders need to be placed 24 hours before. The employees and manager then proceeded to argue back and forth whether or not they should take my order since the employee already told me yes. I ended up leaving and getting food elsewhere since my coworkers have been waiting to eat and needed to get back to work on the job site. Embarrassing level of service."

"Mistakes made on TWO out of 3 sandwiches. Worst customer service I have ever received. During the day, staff has been unbelievable, but in a GOOD way. The 3 girls I had to deal with today were ALL extremely rude, entitled and offended when their mistakes were pointed out. Then I was told that it had to be me that just begin changing how these sandwiches are ordered after 3-4 YEARS of ordering them the EXACT same way, that it was not possible that she simply misheard me on the phone. If at ANY point, a simple apology was made, I probably would have just dropped it. Now disciplinary measures will be sought out. There is NO way behavior like that should EVER be tolerated. If nothing is done, this will be a direct reflection of how a customer with an issue that is MORE than valid is treated. This is not the light that representatives of value within the Firehouse Subs company should want to shine directly down on them. The only thing that would make my experience there any worse is if nothing is done to the 3 female employees of the Firehouse Subs at Rainbow and Patrick in the southwest area of Las Vegas at 3:45pm on Tuesday, February 28, 2023. It is agreed that "taking the high road", or "turning the other cheek" are both good options, but once in a while, exceptions need to be made in the interest of what is right. A medium on white bread with Turkey, bacon and Swiss with NO toppings, sauces or spices was given to me like this...shriveled up bread and some cold slices of bacon...and NOTHING else..."