Earl of Sandwich

"I put in a delivery order because I couldn’t get away from work for lunch and the store is only a few blocks away. I was on a time crunch and didn’t have time to go pick up an order. The order had a delivery window of 25-30 minutes but then the tracking said the order was being picked up for delivery for around 30-40 minutes. I was concerned and stepped away to call the store to check on it and no one would answer the phone. I called 3 times, then my only option was to leave work and go to the store to see what was happening. The order and delivery fee were already paid. When I got to the store, it was around 2:10PM on 12/29/23 in Downtown Summerlin. The man working behind the counter making sandwiches was so incredibly unhelpful and rude. He kept ignoring me and not offering any solutions whatsoever. I am not a difficult customer, and I was polite and kind the whole time. Things happen. I thought maybe they were just having a really busy day and were delayed. The store was not busy or overwhelmed to merit the way my situation was handled, which was completely unacceptable. The man who was working first ignored me as I stood at the counter patiently waiting to be acknowledged and then told me he had no order under my name when I asked and went back to working. No solution was offered, and he went on with his day as if I was to just leave without anything. I told him I had the order on my phone and showed him. I told him what I had ordered and he said the order was picked up already and went back to his work again. I explained that it wasn’t delivered and was still marked as being pickup and not en route for the last 30 minutes and he didn’t care. He flat out told me to go back to work and see if it was delivered. I told him I had just come from work and it wasn’t delivered. I asked what I was supposed to do, get a refund or have a new order made? He told me to go back to work and see. I asked what to do if it hadn’t been delivered and he said I could call them. I explained that I had already called 3 times with no answer. He didn’t care and all this time continued dismissing my questions and going back to his sandwich making. I left the store with no solution and no lunch and no lunch break time left. When I got back, the delivery finally came after over an hour. Everything was cold and soggy. It’s honestly not about the length of time the delivery took. It’s more about the fact that I had paid for food and a service that wasn’t performed and no one would help me resolve it. I should have just been offered a refund or to make the order again. Now I paid for two cold and soggy sandwiches and a whole bunch of inconvenience. I need someone to make it right. I didn’t get what I paid for. Period. And I hope someone talks to the team at that location about how to deal with this better."

"Their sandwiches are pretty good. The Original and The Montague are my favorites. My wife and I will typically get one of each and split them. It is very small inside with only enough room for about 7 people to sit. They have outdoor seating, but I don't care for eating in the cold, during the summer it will be great."

"Today I had the Cannonballs meatball sandwich and Mac- n-cheese. Sandwich was tasty, with melted mozzarella and a nice crisp to the bread. The Mac n cheese was good, comes in a foil tray with melted cheddar cheese. They put it into the oven to melt the cheese. This makes it nice and hot. The one negative was that I ordered wheat bread and they didn't have it. This location at Downtown Summerlin must be the smallest."

"Service was fast. I liked the soups better than the sandwiches. I liked that they used whole green leaf lettuce instead of iceberg lettuce. I had to try Earl of Sandwich since it’s not in my neck of the woods. Don’t know if I would try it again. It’s better than Subway, but not memorable."