Dolphin Pool & Spa

"Scott, Carrie, and Kevin were a breeze to work with, and the new pool liner looks great! They even painted the coping. Crazy to watch an old pool transformed to look new. Thanks!"

"I've been a long time customer. However I've called and texted their repair department over 30 times with no response. They came to the house initially, dismantled my hot tub and then left. Each time I've spoken to a sales person I'm told they will have the repair division call me right away, but it has been 3 months. Highly frustrating and completely perplexing. New buyers of tubs beware that is something goes wrong, you'll be completely ignored."

"July 28, Connected with the owner Dave and was provided a reasonable explanation for the delayed communication, along with assurances that they are going to continue to work to improve on that issue. Dave was also extremely helpful with working out the original issue and took great care to make it right. This level of assistance from Dave brings the quality of service back to the original 5-star rating that Dolphin once had, and make me much more comfortable continuing to do business with Dolphin in the future. Thanks for all the help to Dave and all the folks at Dolphin Pool. July 24, updating this post. Spoke with Dave who guided me on getting the pool clean on my own. His guidance was very helpful (along with time, lots and lots of chemicals, my robot, and the vacuum that Jeremy suggested - pics below) and the pool is almost recovered. The one issue that remains however is the lack of communication. I have left several messages with no call back. We discussed making this right, but have not been able to finalize that since there hasn't been any attempt to reconnect. After reviewing recent other reviews this seems to be an on going concern for many customers. Its a shame, as this lack of communication is what continues to lower what could be (and used to be) a 5-star service. Am going to leave this open for a week to see if any attempt to reach back out after my last message, failing that I will reassess the rating after that time. July 11, moving up to 3-star based on the owner Dave taking the time to work through these customer and service issues with me. Holding off on final rating until all issues and concerns are resolved. July 10, 2023 - Wow, how things can change. In the space of less than one year, Dolphin Pools has fallen from a 5-Star customer-centric operation to a 1-star avoid at all costs business. Yes, that's what our pool still looks like after Dolphin Pool spent all of one hour on what was obviously a much more involved pool cleaning, after abandoning the job, and not making any attempt to schedule a much needed follow-up. Its been like this for over a week and a half. The state of the pool (extremely dirty) was provided to Dolphin via pics, prior to the first appointment, as well as its condition being discussed over the phone prior to the cleaning visit. And yes, that's two piles of leaves left on the side of the pool. There are still quite a few leaves left in the pool, although you can't see them now the "cleaning" has swirled up the algae that was on the floor of the pool. Continued calls to Dolphin have lead to a number of broken promises to address the issue, and at a minimum schedule the remaining cleaning and chemical treatment for the algae. Over Promising and Under Delivering seems to be the new operating standard at Dolphin, driving down the 5-star to 1-Star rating. I have been promised call backs on several occasions, only to have to call in myself, and still no resolution. I hope that the owners and management at Dolphin see this review and understand why meeting your call back commitments, providing adequate customer service, and most importantly, finishing the job you've started is so important to maintaining a once high opinion of your business. Unless of course, they don't care, which right now really seems to be the case, as of 2 hours ago yet another promise by their management (Kevin, the retail mgr up front) to reach out to me to resolve this problem has also been broken, and yet another example of poor customer service and experience presented by Dolphin Pool. Oct 2022 - Great service, friendly staff - Kudos to Jeremy and everyone at the shop!"

"Dolphin Pool just finished installing a new liner in our 40 year old pool. It looks like the day it was first installed. The installation team of Scott and Levi did a great job. They completed everything in 3 days. Everything worked out as planned and when they came across an obstacle it was quickly resolved. It was a painless experience and our family will be able to continue to enjoy the pool the rest of the summer. GREAT JOB!"